Customer Service Representative

1 hour, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Tactacam

Tactacam

Tactacam is a company that specializes in providing hunters and outdoor sports enthusiasts with filming-related products and hunting cameras. Their cellular cameras offer limitless opportunities to capture the outdoors, designed by hunters for hunters....

Household Durables
51-250
Founded 2013

Description

  • Deliver top-tier technical support for products, services, and advanced applications.
  • Engage with customers by phone and other support channels.
  • Diagnose and solve technical problems and customer issues.
  • Ensure a high level of customer satisfaction throughout each interaction.
  • Collaborate with internal teams to resolve issues effectively.
  • Maintain detailed records of customer interactions and case notes.
  • Follow company policies and procedures in all customer interactions.
  • Manage a high volume of incoming calls efficiently.
  • Support customers in a remote service environment.

Requirements

  • Strong technical aptitude.
  • Proficiency in resolving technical issues.
  • Familiarity with customer service software.
  • High-speed internet with at least 50 Mbps download and 10 Mbps upload.
  • Excellent communication skills.
  • Ability to explain technical information clearly to customers.
  • Remote troubleshooting experience.
  • Customer-focused mindset with strong problem-solving skills.
  • Dedicated remote work environment.
  • Experience working in remote settings.
  • Shift flexibility, including weekends.
  • Availability to complete a 30-day training program and a 2–4 week onboarding period on a Monday–Friday schedule.
  • Ability to work a late shift of 9:30 AM to 6:00 PM CST after onboarding.
  • Ability to participate in a rotating Saturday schedule from 8:00 AM to 4:30 PM CST.

Benefits

  • $18.00 per hour pay.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off (PTO).
  • Disability insurance.
  • Life insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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