IT Specialist

1 month, 1 week ago
Full-time
Junior
DevOps and Infrastructure
JustMarkets

JustMarkets

JustMarkets is a leading online trading platform that offers a wide range of financial instruments including Forex, CFDs, Gold, and Oil. With low spreads, high leverage up to 1:3000, and fast execution, JustMarkets provides a next-level trading experie...

Capital Markets
1-10

Description

  • Provide user support via chat and remote access for browser, application, password, and system issues.
  • Manage support tickets, prioritize requests, and handle escalations.
  • Join troubleshooting calls to resolve complex or high-priority issues.
  • Conduct technical onboarding sessions for new employees, approximately one per day.
  • Prepare, configure, dispatch, and repair company equipment.
  • Participate in daily team syncs and cross-team communication.

Requirements

  • 1–2 years of experience as an IT Specialist or in a similar technical support role.
  • Proficiency in macOS, Linux, and/or Windows operating systems.
  • Understanding of basic network troubleshooting.
  • Knowledge of antivirus solutions and email systems.
  • Understanding of network security principles.
  • Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms.
  • Intermediate English proficiency (B1) in speaking and writing.
  • Specialized education or completed courses in system administration or a related technical field is a plus.
  • Understanding of VoIP technologies, including Asterisk, is a plus.
  • Familiarity with the Atlassian stack, including Jira and Confluence, is a plus.
  • Basic knowledge of Palo Alto NGFW is a plus.
  • Experience with equipment management, asset tracking, distribution, and inventory control is a plus.

Benefits

  • 20 paid vacation days per year.
  • 10 paid sick leave days per year.
  • Public holidays according to the company's approved holiday list.
  • Medical insurance.
  • Opportunity to work remotely.
  • Professional education budget.
  • Language learning budget.
  • Wellness budget covering gym membership, sports gear, and related expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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