IT Specialist

1 hour, 33 minutes ago
Full-time
Junior
DevOps and Infrastructure
JustMarkets

JustMarkets

JustMarkets is a leading online trading platform that offers a wide range of financial instruments including Forex, CFDs, Gold, and Oil. With low spreads, high leverage up to 1:3000, and fast execution, JustMarkets provides a next-level trading experie...

Capital Markets
1-10

Description

  • Provide user support via chat and remote access for browser, application, password, and system issues.
  • Manage support tickets, prioritize requests, and handle escalations.
  • Join troubleshooting calls to resolve complex or high-priority issues.
  • Conduct technical onboarding sessions for new employees, approximately one per day.
  • Prepare, configure, dispatch, and repair company equipment.
  • Participate in daily team syncs and cross-team communication.

Requirements

  • 1–2 years of experience as an IT Specialist or in a similar technical support role.
  • Proficiency in macOS, Linux, and/or Windows operating systems.
  • Understanding of basic network troubleshooting.
  • Knowledge of antivirus solutions and email systems.
  • Understanding of network security principles.
  • Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms.
  • Intermediate English proficiency (B1) in speaking and writing.
  • Specialized education or completed courses in system administration or a related technical field is a plus.
  • Understanding of VoIP technologies, including Asterisk, is a plus.
  • Familiarity with the Atlassian stack, including Jira and Confluence, is a plus.
  • Basic knowledge of Palo Alto NGFW is a plus.
  • Experience with equipment management, asset tracking, distribution, and inventory control is a plus.

Benefits

  • 20 paid vacation days per year.
  • 10 paid sick leave days per year.
  • Public holidays according to the company's approved holiday list.
  • Medical insurance.
  • Opportunity to work remotely.
  • Professional education budget.
  • Language learning budget.
  • Wellness budget covering gym membership, sports gear, and related expenses.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Branch Support Specialist

Helper Heroes Diversified Consumer Services

Branch Support Specialist at a home care company supporting regional operations by coordinating caregiver scheduling, client care, and branch administration to help deliver an excellent client experience.

1 hour, 1 minute ago

Customer Service Representative

Tactacam 51-250 Household Durables

Tactacam LLC is hiring a remote Customer Service Representative to provide technical support and customer care for its outdoor and action camera products while handling high-volume inquiries and troubleshooting customer issues.

CRM
1 hour, 33 minutes ago

German Speaking Customer Agent For Car Company - Work In Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote German Speaking Customer Agent in Greece to support customers for a renowned car company and ensure a high-quality customer experience.

1 hour, 59 minutes ago

Product Expert

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Product Expert (Customer Support Specialist) to provide high-quality support for customers using its platform and help resolve product and technical issues across email, chat, and phone.

DNS Salesforce
2 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers