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Product Expert

2 weeks, 6 days ago
United States
Full-time
Junior
Customer Support
Product Management
DNS Salesforce
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 112

Description

  • Develop in-depth knowledge of the Klaviyo platform.
  • Provide high-quality product support to customers through email, chat, and phone.
  • Partner with customers to diagnose and resolve product issues and escalated complaints.
  • Communicate clearly with both technical and non-technical users across a wide range of technologies.
  • Troubleshoot software issues and document resolution steps.
  • Provide guidance on non-technical questions related to marketing, sales, and e-commerce setup.
  • Support customers with established processes and escalation workflows.
  • Transform workflows by helping build smarter, AI-centered ways of working.

Requirements

  • Experience communicating effectively in both written and verbal formats across multiple channels.
  • Strong creative problem-solving ability and comfort working through unique customer issues.
  • Self-motivated, eager to learn, and able to thrive in a collaborative environment.
  • Ability to adapt quickly to changing priorities.
  • Familiarity with or ability to quickly learn Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
  • Understanding of web, networking, and software products, including DNS, IPs, and other networking concepts.
  • Experience with APIs.
  • Experience with email marketing platforms and e-commerce platforms.
  • Familiarity with the Klaviyo product; completing the Klaviyo Practitioner Certificate is a plus.
  • Experience experimenting with AI in work or personal projects and interest in learning AI tools and workflows responsibly.

Benefits

  • Base pay range of $26.92 to $40.38 per hour for US locations.
  • Participation in the company’s annual cash bonus plan.
  • Potential equity and sign-on payments as part of total compensation.
  • Comprehensive health, welfare, and wellbeing benefits, subject to eligibility.
  • Flexible location-based compensation determined by skills, experience, education, training, and work location.
  • Up to 10% travel for onboarding, team meetings, client or partner work, and industry events, coordinated in advance.

Interested in this position?

Apply directly on the company website

Apply Now

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