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Branch Support Specialist

1 hour, 34 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Helper Heroes

Helper Heroes

Your Virtual Assistants for Home Care Excellence Home care is complex. Your back office doesn’t have to be. At Helper Heroes, we source, train, and deliver elite offshore staff to help home care agencies like yours run leaner, faster, and smarter. Sche...

Diversified Consumer Services
View All Jobs 8

Description

  • Assist Care Coordinators and assigned branches with daily operations and early morning calls or Nexa messages.
  • Place caregivers with clients based on needs and preferences and maintain an up-to-date caregiver availability list.
  • Manage client relations, confirm schedules with responsible parties, and proactively contact clients to improve their experience.
  • Maintain cases and update scheduling systems with changes, additions, and transfer of phone coverage.
  • Support caregiver credential tracking, expiration dates, and file compliance for field personnel.
  • Collaborate with Care Support staff by providing daily communication reports and assisting with payroll-related updates.
  • Review and update billing rates, pay rates, mileage reimbursements, and client or caregiver record information.
  • Maintain and audit client files, including signed service agreements and incident or complaint documentation.
  • Track caregiver telephony, tardiness, call-offs, and follow-up actions, escalating issues as needed.
  • Support office operations, colleague absences, and project implementations as assigned.

Requirements

  • College degree preferred.
  • Minimum of 1 year of experience in employment placement, preferably in the health care industry, or 2 years of administrative experience in lieu of placement experience.
  • Excellent client or customer service skills.
  • Proficiency with MS Office products and previous computer experience.
  • Strong problem-solving, organization, and multitasking skills.
  • Ability to work collaboratively in cross-functional teams.
  • Effective verbal and written communication skills across all levels of the organization.

Benefits

  • Competitive base pay among the highest in the home care industry.
  • Remote flexibility to work from anywhere with a reliable device and stable internet connection.
  • Room for growth and learning as the company expands.
  • Supportive team culture built on collaboration, compassion, and humor.
  • Opportunity to make a meaningful difference in clients’ care experience.

Interested in this position?

Apply directly on the company website

Apply Now

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