Implementation Manager (East Coast, USA)

8 hours, 14 minutes ago
Full-time
Mid Level
Customer and Technical Support
Syndio

Syndio

Syndio provides expert-backed technology that helps companies measure, achieve, and sustain workplace equity. Their Workplace Equity Analytics Platform identifies and addresses pay gaps, compliance issues, and trust-building within organizations. With ...

Professional Services
51-250
Founded 2009
$83M raised

Description

  • Lead enterprise customer onboarding and implementation from first touch through full platform adoption.
  • Manage multiple customer workflows while delivering a high-quality implementation experience.
  • Collaborate cross-functionally with Product, Engineering, Marketing, Revenue Marketing, and Customer Success teams.
  • Define onboarding, adoption, satisfaction, and value-realization metrics and KPIs.
  • Support customers through the first 45, 90, and 120 days to drive successful adoption and time to value.
  • Understand customer organizational structures and key stakeholders to ensure their needs are met during onboarding.
  • Create and scale implementation playbooks and processes that improve retention and growth.
  • Represent the customer voice and help translate customer feedback into internal strategy and product insights.
  • Lead customer calls and support multiple customer implementations over time.
  • Identify opportunities to improve the product onboarding and customer implementation experience.

Requirements

  • Experience onboarding and implementing enterprise customers on a SaaS product.
  • Strong communication skills and demonstrated success collaborating cross-functionally.
  • Excellent organizational, project management, and time management skills.
  • Ability to work independently with minimal supervision in a collaborative environment.
  • Comfort managing expectations and navigating ambiguous problems.
  • Deep curiosity and willingness to explore the product to identify customer needs and opportunities.
  • Empathy, calm, and confidence when helping customers overcome challenges.
  • Proactive mindset with the ability to stay two steps ahead of customer needs.
  • Willingness to ask questions and seek support or expertise when needed.
  • Remote within the U.S.; East Coast (ET) preferred.
  • Preferred: ability to own and drive internal initiatives aligned with personal skills and interests.

Benefits

  • Competitive compensation targeted at $99,000-$116,000 per year.
  • Syndio equity so employees can share in the company’s success.
  • Flexible vacation policy, plus paid sick and safe time, compassion leave, and voting leave.
  • Medical, dental, and vision insurance with 90% of employee premiums covered and 50% for dependents.
  • Life insurance and disability coverage with full premiums paid by Syndio.
  • 401(k) retirement plan.
  • Remote work within the U.S., with East Coast time zone preference.

Interested in this position?

Apply directly on the company website

Apply Now

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