Head of Client Delivery

13 hours, 48 minutes ago
Full-time
Executive
Project and Program Management
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Own client onboarding, implementation, adoption, and ongoing success.
  • Manage multiple client implementations, including timelines, milestones, deliverables, and risks.
  • Translate client goals and business requirements into workflows and execution plans.
  • Drive faster time-to-value, successful adoption, and measurable client outcomes.
  • Build relationships with client stakeholders and lead reviews, implementation updates, and strategic discussions.
  • Own client satisfaction, retention, account health, escalations, and issue resolution.
  • Identify opportunities for account expansion and deeper product adoption.
  • Support AI, CRM, GTM, automation, and integration implementations in partnership with Product and Engineering.
  • Build, standardize, and improve onboarding playbooks, SOPs, and delivery processes.
  • Improve visibility into client health, milestones, risks, and outcomes while contributing to delivery strategy.

Requirements

  • Senior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account Management.
  • Proven experience managing complex client implementations.
  • Strong understanding of GTM systems, CRM platforms, automation, and integrations.
  • Strong client-facing communication and stakeholder management abilities.
  • Ability to work effectively with technical and non-technical teams.
  • Excellent written and spoken English.
  • Strong project management, problem-solving, and ownership skills.
  • Availability to work remotely during U.S. business hours.
  • Experience with ChatGPT, Claude, Clay, or similar AI/GTM tools (preferred).
  • Experience in SaaS, AI, technology, high-growth startups, scaling Client Success or Implementation functions, or complex technical integrations and automation workflows (preferred).

Benefits

  • Fully remote work arrangement.
  • Significant ownership of the complete post-sales client lifecycle.
  • High visibility and collaboration with Product, Engineering, Sales, and leadership.
  • Growth potential in a senior client delivery role.

Interested in this position?

Apply directly on the company website

Apply Now

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