Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

Information Technology

251-1K (360)

Founded 2002

$20M raised

32 open positions

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Solution Consultant

1 month ago

Colombia

Full-time

Mid Level

Implementation Consultant

Customer and Technical Support

SAP

Apply Now

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

251-1K

Founded 2002

$20M raised

View All Jobs 32

Description

Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria.
Lead discovery workshops to gather requirements and translate them into tailored solution architectures.
Design and deliver scenario-based product demonstrations aligned to customer use cases.
Review and respond to RFPs with precise and persuasive technical and service information.
Serve as a trusted technical advisor throughout customer evaluation and solution design.
Map customer use cases to approved Omilia Customer Journeys and propose custom journeys when needed.
Bridge technical concepts and business value for both technical and non-technical stakeholders.
Show customers how to build and develop applications using Omilia technology and services.
Collaborate with Product, Delivery, and Marketing to share customer insights and influence the roadmap.
Support customer handoffs from Sales to Delivery and lead onboarding and enablement for new channel partners across LATAM.

Requirements

3+ years of experience in Technical Sales, Pre-Sales, or Solutions Consulting.
Native Spanish fluency, with advanced Portuguese and English written and spoken.
Strong working knowledge of voice IVR, conversational AI, or related technologies.
Solid understanding of SaaS architecture, APIs, and enterprise technology stacks.
Exceptional client-facing skills in discovery, presentation, and solution storytelling.
Strong commercial acumen and understanding of the sales process.
Ability to think quickly under pressure and turn complex questions into clear answers.
Willingness to travel within Latin America and Iberia as needed.
Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral is preferred.
Knowledge of networking protocols such as MPLS/VPN and telephony protocols such as SIP is preferred.
Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations is preferred.
Experience navigating enterprise sales cycles in the LATAM market is preferred.
Domain expertise in Financial Services, Telecommunications, BPO, Healthcare, or Technical Support is preferred.

Benefits

Fixed compensation.
Long-term employment.
Working-days vacation.
Professional growth development through courses and training.
Opportunity to work on cutting-edge technology products with global impact.
Collaborative and fun team environment.
Apple gear provided.

Interested in this position?

Apply directly on the company website

Apply Now

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