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Technical Implementation Manager

1 month, 1 week ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Apply Now
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised
View All Jobs 4

Description

  • Manage and execute technical field deployments, including configuration, installation, and testing of VoIP-integrated RapidSOS solutions at emergency communications centers.
  • Own the end-to-end implementation timeline from onboarding to go-live and ensure technical and logistical milestones are completed on site, on time, and to a high standard.
  • Travel frequently across the U.S. to public safety customer locations for onsite installs and technical troubleshooting.
  • Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into diverse communications environments.
  • Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and improve field execution.
  • Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices.
  • Identify scope and technical risks and help overcome limitations internally and externally.
  • Gather feedback from field installs and customer interactions to improve implementation playbooks, processes, and documentation.

Requirements

  • 5+ years of experience in field implementation, VoIP systems engineering, or technical project management with onsite deployment responsibility.
  • Deep working knowledge of VoIP infrastructure, including SIP, PBX, and SBCs, plus telephony and ideally public safety technology ecosystems.
  • Experience installing, configuring, and troubleshooting software and hardware solutions in live production environments.
  • Strong communication and coordination skills with the ability to represent the company professionally in highly visible customer settings.
  • Demonstrated project management, problem-solving, and organizational skills.
  • Proactive, solutions-first mindset with adaptability and flexibility in a high-growth environment.
  • Team-oriented approach with low ego and strong mission alignment.
  • Ability and willingness to travel 75% of the time.
  • Experience working at an ECC or knowledge of public safety systems such as CAD, CHE, logging, NG911, 911 operations, and call flow (preferred).
  • Knowledge of APIs (preferred).
  • ENP certification (preferred).

Benefits

  • Salary range of $115,000 to $135,000.
  • Eligible for equity options.
  • Competitive salary and benefits.
  • Flexible and dynamic startup work environment.
  • Opportunity to work on a mission-driven team solving a major global challenge.

Interested in this position?

Apply directly on the company website

Apply Now

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