Outbound Specialist

2 days, 5 hours ago
Full-time
Junior
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised

Description

  • Reach out to qualified leads and convert them over the phone into enrolled members.
  • Guide prospects through the enrollment process and provide support as needed.
  • Use closing techniques to address concerns and overcome objections.
  • Deliver empathetic, solution-oriented phone interactions that create a seamless member experience.
  • Collaborate with Physical Therapists and customer service teams to provide accurate information and support.
  • Manage outreach, track engagement, answer questions, and optimize processes using internal tools.
  • Work toward clear weekly and monthly growth goals.
  • Use AI-enabled workflows to improve productivity and decision-making.

Requirements

  • 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred.
  • Excellent verbal communication and interpersonal skills.
  • Professional and courteous phone manner.
  • Ability to persuade and influence others.
  • Strong organizational and time management skills.
  • Ability to handle rejection and maintain a positive attitude.
  • Proficiency with computers and tools such as Zoom Workplace, Excel, Jira, Slack, and Notion.
  • High school diploma or equivalent; bachelor’s degree preferred.
  • Proficiency in English; Spanish is a plus.
  • Ability to use AI tools and techniques to enhance daily productivity and decision-making.
  • Must have at least Level 1 AI fluency (Explorer) and be able to share real examples of AI use in work.

Benefits

  • Competitive compensation including base salary, variable pay, and equity.
  • Comprehensive health, dental, and vision insurance.
  • Life and AD&D insurance plus supplemental insurance benefits.
  • Health Savings Account and financial advisory services.
  • Equity shares and 401(k).
  • Discretionary PTO, paid company holidays, and parental leave.
  • Flexible working hours and a remote-first work environment.
  • Free digital therapist for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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