Customer Support Representative

7 hours, 11 minutes ago
Full-time
Junior
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
501-1000
Founded 2015
$324M raised

Description

  • Handle inbound patient calls and emails about onboarding, app usage, and technical issues.
  • Process incoming prescriptions and documents accurately and forward them on time.
  • Communicate next steps to patients through clear, friendly email correspondence.
  • Document requests in the CRM or ticketing system and manage cases through resolution in compliance with DSGVO.
  • Coordinate with doctors’ practices and health insurers when needed.
  • Route product feedback and complaints through quality processes and identify recurring issues for Operations and Product.
  • Develop FAQs and email templates to improve patient support.
  • Use AI tools and automation to improve the speed and quality of patient responses.

Requirements

  • Native-level German proficiency (C2).
  • 1+ years of experience in customer support, patient service, or a similar service or administrative role.
  • Clear, friendly communication skills by phone and in writing.
  • Empathy and patience when supporting patients with chronic pain and limited digital familiarity.
  • Strong accuracy, reliability, organization, and administrative document-handling skills.
  • Experience with CRM or ticketing tools such as Zendesk, HubSpot, or Salesforce.
  • Openness to new tools and technology, including daily use of AI for productivity.
  • Healthcare background, knowledge of the German healthcare system, or digital health experience (preferred).

Benefits

  • Total compensation range of €34,000–€40,000 EUR, including base, variable compensation, and applicable equity.
  • Private company stock options where applicable.
  • Additional benefits beyond total compensation.
  • Compensation adjustments based on demonstrated impact.
  • Country-specific benefits, detailed separately.

Interested in this position?

Apply directly on the company website

Apply Now

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