RemoteLeaf Logo
Log in Sign up

Remote Customer Service Representative

1 month, 1 week ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990
View All Jobs 10

Description

  • Handle a high volume of inbound customer calls while meeting client service obligations.
  • Become knowledgeable about client loyalty program guidelines, products, services, and updates.
  • Deliver professional, customer-centric support and create positive customer experiences on every interaction.
  • Take ownership of customer issues, de-escalate calls when needed, and work toward timely resolution.
  • Escalate unresolved issues promptly according to established procedures.
  • Use internal systems, tools, and resources efficiently to support customers.
  • Follow company policies, workflows, and client-specific procedures to ensure compliance and quality service.
  • Provide feedback to improve customer interactions and support continuous service enhancement.
  • Meet key performance goals related to customer satisfaction and call quality.
  • Collaborate with team leaders, coaches, and peers to stay aligned and supported.

Requirements

  • High school diploma or equivalent from an accredited institution recognized by the US Department of Education.
  • Minimum of 2 years of customer service experience.
  • Proficiency with Microsoft Office Suite.
  • Ability to navigate multiple systems simultaneously.
  • Completion of a 6-week remote training program with full attendance and engagement.
  • Strong problem-solving skills, attention to detail, and a proactive approach to customer care.
  • Excellent verbal and written communication skills with a consistently professional demeanor.
  • Availability to work evening and weekend shifts as needed, including weekend availability.
  • Must reside full-time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas.
  • Adequate work-from-home or quiet office setup with a strong/high-speed internet connection.

Benefits

  • Starting pay of $17 to $19 per hour.
  • Potential to earn performance bonuses of up to $350 per month.
  • Robust health insurance including medical, dental, and vision coverage.
  • Free fitness benefits, including PeerFit.
  • Generous PTO plus 7 paid company holidays.
  • 401(k) with company match and annual profit sharing.
  • Full-time remote work with set shifts assigned after training.
  • Career growth pathways within a top-rated remote work culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Online | Hotel Reservationist | We Will Train You

Aisle and Abroad Travel & Tourism

Remote Online Hotel Reservationist for a travel company that arranges hotel and resort bookings and supports clients with accommodations for vacations and business trips.

United States Full-time Entry Level Customer Support
$40k-$75k
1 hour, 27 minutes ago
IntellaTriage

Remote Hospice Triage RN PT 3:30p-11p Compact & CA license needed

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours hospice triage and care coordination for patients and families using phone-based support and client-specific protocols.

United States Part-time Junior Customer Support
$52k-$58k
1 hour, 28 minutes ago
Mercier Consultancy

Czech Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Czech Speaking Customer Solutions Agent in Sofia, Bulgaria to support Czech-speaking customers and help ensure a high-quality customer experience.

Slovakia Bulgaria Greece Czech Republic Full-time Junior Customer Support
2 hours, 31 minutes ago
Moniepoint

People Experience Officer - People Helpdesk

Moniepoint 1K-5K Diversified Financial Services

Moniepoint Group is seeking a People Experience Officer to provide front-line employee support across its growing global organization and help ensure people-related queries are handled accurately, efficiently, and with care.

Nigeria Junior Customer Support Human Resources
3 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers