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Remote Customer Service Representative

5 months, 4 weeks ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990
View All Jobs 13

Description

  • Handle a high volume of inbound customer calls while meeting client service obligations.
  • Become knowledgeable about client loyalty program guidelines, products, services, and updates.
  • Deliver professional, customer-centric support and create positive customer experiences on every interaction.
  • Take ownership of customer issues, de-escalate calls when needed, and work toward timely resolution.
  • Escalate unresolved issues promptly according to established procedures.
  • Use internal systems, tools, and resources efficiently to support customers.
  • Follow company policies, workflows, and client-specific procedures to ensure compliance and quality service.
  • Provide feedback to improve customer interactions and support continuous service enhancement.
  • Meet key performance goals related to customer satisfaction and call quality.
  • Collaborate with team leaders, coaches, and peers to stay aligned and supported.

Requirements

  • High school diploma or equivalent from an accredited institution recognized by the US Department of Education.
  • Minimum of 2 years of customer service experience.
  • Proficiency with Microsoft Office Suite.
  • Ability to navigate multiple systems simultaneously.
  • Completion of a 6-week remote training program with full attendance and engagement.
  • Strong problem-solving skills, attention to detail, and a proactive approach to customer care.
  • Excellent verbal and written communication skills with a consistently professional demeanor.
  • Availability to work evening and weekend shifts as needed, including weekend availability.
  • Must reside full-time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas.
  • Adequate work-from-home or quiet office setup with a strong/high-speed internet connection.

Benefits

  • Starting pay of $17 to $19 per hour.
  • Potential to earn performance bonuses of up to $350 per month.
  • Robust health insurance including medical, dental, and vision coverage.
  • Free fitness benefits, including PeerFit.
  • Generous PTO plus 7 paid company holidays.
  • 401(k) with company match and annual profit sharing.
  • Full-time remote work with set shifts assigned after training.
  • Career growth pathways within a top-rated remote work culture.

Interested in this position?

Apply directly on the company website

Apply Now

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