RemoteLeaf Logo
Log in Sign up

Call Handling Specialist

3 months, 3 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
HappyCo

HappyCo

HappyCo provides an AI-powered platform designed to centralize and optimize maintenance operations for multifamily properties, enabling real-time inspection, monitoring, and management of business assets to enhance resident satisfaction and operational...

Professional Services
51-250
Founded 2012
$12M raised
View All Jobs 11

Description

  • Answer inbound calls promptly and courteously during assigned shifts.
  • Gather information and assess maintenance issues using standardized call scripts and workflows.
  • Document each call accurately in the company system, including issue details, actions taken, and next steps.
  • Identify and escalate emergency maintenance situations according to SOPs and emergency protocols.
  • Communicate clearly with residents and property teams to support proper follow-up.
  • Maintain a calm, professional, and empathetic tone when handling upset or anxious callers.
  • Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone.
  • Follow quality, compliance, and call documentation standards consistently.
  • Participate in brief daily huddles or debriefs to review trends and updates.

Requirements

  • 3+ years of property management experience required.
  • Strong verbal communication and active listening skills.
  • Experience in customer service, call centers, or maintenance coordination preferred.
  • Ability to multitask and document calls while speaking with residents.
  • Comfort using computers, web-based software, and call management tools.
  • High level of empathy, patience, and professionalism.
  • Basic understanding of property maintenance terminology is a plus.
  • Reliable internet connection and a quiet workspace.
  • Bilingual Spanish speaking is preferred.
  • Strong understanding of the relationship between residents, property management, and maintenance staff.

Benefits

  • Full-time, remote position.
  • Starting pay of $17/hour.
  • Paid vacation and sick time.
  • Work-from-home stipend.
  • Company-subsidized healthcare.
  • Opportunity to grow skills through exposure to new products, technologies, and challenges.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Lodgify

Customer Support Specialist with German

Lodgify 251-1K Internet Software & Services

Lodgify is hiring a German-speaking Customer Support Specialist to support vacation rental hosts using its platform and integrations in a fast-growing, international tech environment.

Latin America Contract Junior Customer Support
2 hours ago
Minted

Seasonal Print Quality Resolution Assistant - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Print Quality Resolution Assistant to handle post-print customer issues, diagnose design problems, and coordinate replacement orders for a fast-paced holiday workflow.

United States Contract Junior Customer Support Technical Support Engineer
$39k-$42k
Photoshop Salesforce Salesforce Lightning
2 hours, 15 minutes ago
Assist World

Trilingual Patient Coordinator (English, Spanish, and Portuguese Essential)

Assist World IT Services

A staffing agency is recruiting a Trilingual Patient Coordinator for a growing family-owned pediatric practice in Orlando, Florida, to serve as the first point of contact and support patient communications and daily administrative operations.

Colombia Argentina Uruguay Brazil Full-time Junior Customer Support Project Coordinator
$16k-$18k
HIPAA
2 hours, 15 minutes ago
Forbright Bank

Supervisor, Customer Care Center, Digital Banking

Forbright Bank 251-1K Banks

Forbright Bank is hiring a Supervisor, Customer Care Center, Digital Banking to lead a team of Customer Care Advocates in delivering high-quality service, managing escalations, and driving daily performance in a fast-paced call center environment.

United States Full-time Senior Customer Support Operations Manager
$77k-$82k
2 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers