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Call Handling Specialist

2 months, 2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
HappyCo

HappyCo

HappyCo provides an AI-powered platform designed to centralize and optimize maintenance operations for multifamily properties, enabling real-time inspection, monitoring, and management of business assets to enhance resident satisfaction and operational...

Professional Services
51-250
Founded 2012
$12M raised
View All Jobs 12

Description

  • Answer inbound calls promptly and courteously during assigned shifts.
  • Gather information and assess maintenance issues using standardized call scripts and workflows.
  • Document each call accurately in the company system, including issue details, actions taken, and next steps.
  • Identify and escalate emergency maintenance situations according to SOPs and emergency protocols.
  • Communicate clearly with residents and property teams to support proper follow-up.
  • Maintain a calm, professional, and empathetic tone when handling upset or anxious callers.
  • Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone.
  • Follow quality, compliance, and call documentation standards consistently.
  • Participate in brief daily huddles or debriefs to review trends and updates.

Requirements

  • 3+ years of property management experience required.
  • Strong verbal communication and active listening skills.
  • Experience in customer service, call centers, or maintenance coordination preferred.
  • Ability to multitask and document calls while speaking with residents.
  • Comfort using computers, web-based software, and call management tools.
  • High level of empathy, patience, and professionalism.
  • Basic understanding of property maintenance terminology is a plus.
  • Reliable internet connection and a quiet workspace.
  • Bilingual Spanish speaking is preferred.
  • Strong understanding of the relationship between residents, property management, and maintenance staff.

Benefits

  • Full-time, remote position.
  • Starting pay of $17/hour.
  • Paid vacation and sick time.
  • Work-from-home stipend.
  • Company-subsidized healthcare.
  • Opportunity to grow skills through exposure to new products, technologies, and challenges.

Interested in this position?

Apply directly on the company website

Apply Now

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