Customer Support Representative

7 hours, 13 minutes ago
Full-time
Junior
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
501-1000
Founded 2015
$324M raised

Description

  • Handle inbound patient calls and emails about therapy onboarding, app use, and technical issues.
  • Process incoming prescriptions and documents and forward them accurately and on time.
  • Provide clear, friendly patient communications and keep patients informed of next steps.
  • Document inquiries in the CRM/ticketing system and manage cases through resolution in compliance with GDPR.
  • Coordinate with medical practices and statutory health insurers when needed.
  • Route product feedback and complaints through quality processes and report recurring issues to Operations and Product.
  • Help develop FAQs and email templates, using AI tools to improve patient support.

Requirements

  • Native-level German proficiency (C2) and good English skills.
  • At least 1 year of experience in customer service, patient service, or a comparable service or administrative role.
  • Clear, friendly verbal and written communication skills.
  • Empathy and patience when supporting patients, including people living with chronic pain and those less familiar with digital tools.
  • A careful, reliable, and structured approach to administrative tasks and documentation.
  • Experience with CRM or ticketing systems such as Zendesk, HubSpot, or Salesforce, and openness to new tools and technologies.
  • Ability to use AI daily to improve personal productivity.
  • Background in healthcare, knowledge of the German healthcare system, or Digital Health experience (preferred).

Benefits

  • Total compensation of €34,000–€40,000 EUR, including applicable base, variable compensation, and equity.
  • Private company stock options where applicable.
  • Additional country-specific benefits, detailed separately.

Interested in this position?

Apply directly on the company website

Apply Now

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