RemoteLeaf Logo
Log in Sign up

Implementation Manager (SaaS)

3 weeks, 1 day ago
United States, Canada
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Agile
Apply Now
Swiftly

Swiftly

Swiftly provides public transit agencies with a comprehensive data platform designed to enhance operational efficiency by offering real-time visibility into vehicle locations, predictive analytics for vehicle performance, and historical trend analysis ...

Road & Rail
51-250
Founded 2014
$14M raised
View All Jobs 7

Description

  • Lead end-to-end implementation projects for new and existing customers as the primary point of contact.
  • Develop detailed implementation plans with timelines, resource allocation, and milestones.
  • Provide technical guidance during data migration, system integrations, and platform configuration.
  • Work directly with transit data sources such as GTFS, AVL, and GPS feeds to validate data quality and troubleshoot issues.
  • Conduct live training sessions and provide ongoing support and troubleshooting to customers.
  • Drive platform adoption and help customers achieve value quickly during implementation.
  • Maintain regular communication with customers, internal teams, and stakeholders to manage expectations and ensure alignment.
  • Conduct thorough testing and data validation to ensure solution accuracy, reliability, and performance.
  • Partner with cross-functional teams including Sales, Product, Engineering, and Technical Support.
  • Identify process improvements and provide feedback to internal teams for product enhancements and future releases.

Requirements

  • 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company.
  • Experience working in a fast-paced environment and iterating quickly on new types of projects.
  • Ability to operate independently, take ownership of new processes, and build new team operations.
  • Comfortable with both agile and waterfall project management methodologies.
  • Independent, resourceful problem-solver with strong technical fluency.
  • Experience parsing GTFS feeds, validating AVL data quality, or troubleshooting integrations is preferred.
  • Active use of AI tools to create repeatable workflows and work more efficiently.
  • Passion for mobility, sustainability, or mission-oriented work with real-world impact.
  • Professional project management certification such as PMP or equivalent is a plus.
  • Ability to travel 4 to 8 times per year.
  • No visa sponsorship available for this role.

Benefits

  • Competitive salary of $109,650 - $129,000 USD in the U.S. or $152,410 - $179,310 CAD in Canada.
  • Equity compensation for every employee.
  • Medical, dental, and vision coverage.
  • Retirement plan with employer match.
  • Flexible Spending Account (FSA).
  • Home office setup reimbursement, plus monthly cell and internet reimbursement.
  • Monthly Be Well stipend and flexible PTO with a recommended minimum.
  • 16 paid holidays and 12 fully paid weeks of leave for childbirth or adoption.
  • Flexible work environment and stock options as part of total compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Omilia

Solution Consultant Director, EMEA

Omilia 251-1K IT Services

Omilia is hiring a Solution Consultant Director to lead its regional pre-sales organization, guide senior technical engagements, and help drive enterprise revenue growth in conversational AI and CCaaS.

United Kingdom Portugal Spain Germany Italy Full-time Executive Implementation Consultant Sales Engineer
Microsoft Dynamics 365 REST API Salesforce SAP
14 hours, 15 minutes ago
mindsquare

Senior Consultant SAP CS / S/4HANA Service (m/w/d)

mindsquare 251-1K Internet Software & Services

mindsquare is hiring a full-time IT consultant to advise customers on SAP service transformation projects from presales through delivery, with a focus on service processes and solution concepts.

Anywhere Full-time Mid Level Implementation Consultant Solutions Engineer
14 hours, 30 minutes ago
R

Customer Outcomes Lead

Rockstar 1-10 Professional Services

Rockstar is recruiting a customer-facing healthcare finance operator to own customer outcomes for a company building the operating system for healthcare finance.

United States Senior Customer Success Manager Implementation Consultant
14 hours, 45 minutes ago
PetDesk

Program Adoption Manager

PetDesk 51-250 Health Care Providers & Services

CarePath is hiring a Program Adoption Manager to lead veterinary clinic implementations from kickoff through launch and transition, ensuring smooth adoption of its platform across a growing set of product journeys.

United States Full-time Mid Level Implementation Consultant
$70k-$82k
14 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers