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Implementation Manager (SaaS)

1 month, 3 weeks ago
United States, Canada
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Agile
Apply Now
Swiftly

Swiftly

Swiftly provides public transit agencies with a comprehensive data platform designed to enhance operational efficiency by offering real-time visibility into vehicle locations, predictive analytics for vehicle performance, and historical trend analysis ...

Road & Rail
51-250
Founded 2014
$14M raised
View All Jobs 10

Description

  • Lead end-to-end implementation projects for new and existing customers as the primary point of contact.
  • Develop detailed implementation plans with timelines, resource allocation, and milestones.
  • Provide technical guidance during data migration, system integrations, and platform configuration.
  • Work directly with transit data sources such as GTFS, AVL, and GPS feeds to validate data quality and troubleshoot issues.
  • Conduct live training sessions and provide ongoing support and troubleshooting to customers.
  • Drive platform adoption and help customers achieve value quickly during implementation.
  • Maintain regular communication with customers, internal teams, and stakeholders to manage expectations and ensure alignment.
  • Conduct thorough testing and data validation to ensure solution accuracy, reliability, and performance.
  • Partner with cross-functional teams including Sales, Product, Engineering, and Technical Support.
  • Identify process improvements and provide feedback to internal teams for product enhancements and future releases.

Requirements

  • 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company.
  • Experience working in a fast-paced environment and iterating quickly on new types of projects.
  • Ability to operate independently, take ownership of new processes, and build new team operations.
  • Comfortable with both agile and waterfall project management methodologies.
  • Independent, resourceful problem-solver with strong technical fluency.
  • Experience parsing GTFS feeds, validating AVL data quality, or troubleshooting integrations is preferred.
  • Active use of AI tools to create repeatable workflows and work more efficiently.
  • Passion for mobility, sustainability, or mission-oriented work with real-world impact.
  • Professional project management certification such as PMP or equivalent is a plus.
  • Ability to travel 4 to 8 times per year.
  • No visa sponsorship available for this role.

Benefits

  • Competitive salary of $109,650 - $129,000 USD in the U.S. or $152,410 - $179,310 CAD in Canada.
  • Equity compensation for every employee.
  • Medical, dental, and vision coverage.
  • Retirement plan with employer match.
  • Flexible Spending Account (FSA).
  • Home office setup reimbursement, plus monthly cell and internet reimbursement.
  • Monthly Be Well stipend and flexible PTO with a recommended minimum.
  • 16 paid holidays and 12 fully paid weeks of leave for childbirth or adoption.
  • Flexible work environment and stock options as part of total compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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