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(Fluent English) L2 Technical Support Consultant (Remote)

5 hours, 27 minutes ago
Azerbaijan, India, Kazakhstan, Thailand, Uzbekistan, Malaysia
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Linux
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 52

Description

  • Deliver technical support to customers via email, phone, and chat.
  • Take ownership of technical issues, triage them, and escalate when needed.
  • Analyze and resolve customer inquiries related to technical problems or feedback.
  • Follow escalation procedures and coordinate with internal teams and stakeholders.
  • Maintain accurate records of failures, maintenance activities, and bugs.
  • Contribute to and update the support knowledge base and related documentation.
  • Ensure compliance with service level agreements (SLAs).

Requirements

  • Excellent English communication skills at C1 level for both spoken and written communication.
  • 1–2 years of proven experience as a Technical Support Engineer or Product Support Engineer.
  • Hands-on experience with Windows and Linux operating systems.
  • Hands-on experience troubleshooting hardware issues.
  • Solid understanding of how hardware and software interact.
  • Experience working with logs and performing data analysis.
  • Strong troubleshooting and problem-solving abilities.
  • Customer-oriented, responsible, and strong interpersonal skills.
  • Personal computer with at least 8 GB of RAM and a stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • Experience with UAV/UAS systems is a plus.
  • Hands-on experience with network architecture and cloud-based systems is a plus.
  • Understanding of firewalls and port configuration is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, with internal health policy support.
  • Responsive leadership focused on development and long-term cooperation.
  • A culture of trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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