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Implementation Manager

1 hour, 37 minutes ago
Anywhere
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
CRM
Apply Now
Supermove

Supermove

Supermove provides comprehensive software and CRM solutions specifically designed for moving companies, aiming to streamline operations, reduce costs, and enhance customer experiences through automation and user-friendly tools.

Internet Software & Services
11-50
Founded 2019
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Description

  • Project manage a portfolio of roughly 10 newly signed customer accounts through implementation and deployment.
  • Create and maintain end-to-end project plans for each customer implementation with limited guidance.
  • Track stakeholder ownership, deadlines, and next steps across customer and internal teams.
  • Update public and internal project plans and coordinate cross-functionally to keep implementations on schedule.
  • Build and maintain senior-level relationships with customer stakeholders while delivering a premium experience.
  • Solve complex customer implementation challenges and develop creative solutions to drive product value and successful launches.
  • Serve as the primary point of contact between Supermove and enterprise customers during the implementation phase.
  • Proactively communicate with customers to ensure timely migration and completion of deliverables.
  • Monitor customer usage and identify churn risk, then lead remediation efforts to improve adoption and retention.
  • Collaborate with Sales, Customer Success, Engineering, and Product teams to improve service delivery.

Requirements

  • 2-4+ years of experience as an Implementation Manager in software or technology, preferably in Vertical SaaS.
  • 2-3 years of experience may be acceptable with strong internships and experience at Series A-C companies.
  • Experience owning customer implementation processes and driving enterprise customer success.
  • Ability to create and execute project plans for end-to-end implementations with limited guidance.
  • Strong written and verbal communication skills.
  • Ability to simplify and explain complex product concepts to non-technical customers.
  • Comfort leading meetings with moving company owners and senior leaders, including VP-level audiences.
  • Ability to communicate product requests clearly to PM and EPD teams.
  • Experience solutioning with customers to support specific workflow needs.
  • Ability to quickly learn industry-specific expertise through onsite work and enablement modules.

Benefits

  • Market-competitive compensation.
  • Medical, vision, and dental coverage.
  • Remote-first work environment.
  • Opportunity to provide direct input into overall company strategy.
  • High ownership and responsibility early in the role.
  • Equal opportunity hiring practices with a focus on fairness and transparency.

Interested in this position?

Apply directly on the company website

Apply Now

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