RemoteLeaf Logo
Log in Sign up

Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA

1 hour, 15 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure CrowdStrike Cybersecurity DevSecOps GCP OpenTelemetry SIEM Splunk SQL
Apply Now
Sumo Logic

Sumo Logic

Sumo Logic offers top-tier cloud monitoring, log management, and Cloud SIEM tools for web and SaaS apps, empowering businesses with real-time insights and high-quality software delivery.

Internet Software & Services
251-1K
Founded 2010
View All Jobs 17

Description

  • Serve as a trusted technical advisor to customers and help them maximize value from Sumo Logic.
  • Lead hands-on technical guidance on platform usage, best practices, and advanced features.
  • Build and execute customer adoption plans in partnership with the account team.
  • Identify adoption and financial risks within accounts and help create mitigation plans.
  • Monitor customer health, KPIs, usage indicators, and deployment issues to reduce churn risk.
  • Support Quarterly Business Reviews, monthly health checks, and other executive-facing customer engagements.
  • Collaborate with account teams to develop growth strategies that balance customer needs and business objectives.
  • Analyze customer data to infer usage patterns and uncover additional opportunities.
  • Gather customer feedback and contribute product roadmap suggestions.
  • Work with customers across security, DevSecOps, observability, and monitoring use cases.

Requirements

  • Experience in a technical SaaS customer-facing role managing multiple accounts.
  • Background in DevOps engineering, SOC analysis, or a similar technical position preferred.
  • Experience working with customers at both practitioner and executive levels.
  • Strong communication skills for executive meetings and technical workshops.
  • Ability to work through ambiguity and proactively seek support when needed.
  • Demonstrated account management skills with attention to detail.
  • Familiarity with cybersecurity frameworks and secure DevOps lifecycle concepts.
  • Curiosity and willingness to continuously learn about customers and the product.
  • Hands-on experience with Sumo Logic or similar platforms such as Splunk, CrowdStrike, QRadar, or Exabeam preferred.
  • Experience with AWS, GCP, Azure, or other cloud services.
  • SQL or similar query language experience.
  • Experience in security, operations, or SecDevOps monitoring and alerting environments.
  • OSS skills in OpenTelemetry and API scripting are a plus.
  • Must be authorized to work in the United States and not require nonimmigrant visa sponsorship.
  • Willingness to travel once or twice per quarter, about 10-20%.

Benefits

  • Annual base salary range of $119,000 to $140,000.
  • Eligibility for bonus or commission plans.
  • Equity awards for eligible roles.
  • Access to company benefits offerings.
  • Opportunity to work on cutting-edge cloud-native SaaS technology.
  • Exposure to executive leadership, including visibility up to the CEO level.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

MongoDB

Customer Success Manager, German Speaker

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a remote Customer Success Manager in Stuttgart to manage a portfolio of enterprise accounts, strengthen customer relationships, and drive retention, revenue realization, and long-term customer value.

Germany Full-time Senior Customer Success Manager
AWS Azure GCP MongoDB
0 minutes ago
Seeq

Senior Customer Success Manager-Industrial Analytics

Seeq 51-250 Chemicals

Seeq is hiring a Customer Success Manager to build strategic customer partnerships, drive adoption and renewals, and help industrial clients realize value from its SaaS analytics platform.

United Kingdom Full-time Senior Customer Success Manager
$135k-$135k
25 minutes ago
Emplifi

Customer Success Manager - North America

Emplifi 251-1K Professional Services

Emplifi is hiring a remote Customer Success Manager to manage a defined book of business across North America, focusing on client onboarding, retention, renewals, product adoption, and expansion for its social media management platform.

North America Full-time Mid Level Customer Success Manager
Agile Content Marketing CRM Digital Marketing Salesforce Social Media Marketing
30 minutes ago
Connecteam

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, with the goal of improving retention, product adoption, and customer satisfaction across large organizations.

United States Full-time Lead Customer Success Manager
$170k-$200k
CRM
30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers