RemoteLeaf Logo
Log in Sign up

Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA

1 month, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure CrowdStrike Cybersecurity DevSecOps GCP OpenTelemetry SIEM Splunk SQL
Apply Now
Sumo Logic

Sumo Logic

Sumo Logic offers top-tier cloud monitoring, log management, and Cloud SIEM tools for web and SaaS apps, empowering businesses with real-time insights and high-quality software delivery.

Internet Software & Services
251-1K
Founded 2010
View All Jobs 21

Description

  • Serve as a trusted technical advisor to customers and help them maximize value from Sumo Logic.
  • Lead hands-on technical guidance on platform usage, best practices, and advanced features.
  • Build and execute customer adoption plans in partnership with the account team.
  • Identify adoption and financial risks within accounts and help create mitigation plans.
  • Monitor customer health, KPIs, usage indicators, and deployment issues to reduce churn risk.
  • Support Quarterly Business Reviews, monthly health checks, and other executive-facing customer engagements.
  • Collaborate with account teams to develop growth strategies that balance customer needs and business objectives.
  • Analyze customer data to infer usage patterns and uncover additional opportunities.
  • Gather customer feedback and contribute product roadmap suggestions.
  • Work with customers across security, DevSecOps, observability, and monitoring use cases.

Requirements

  • Experience in a technical SaaS customer-facing role managing multiple accounts.
  • Background in DevOps engineering, SOC analysis, or a similar technical position preferred.
  • Experience working with customers at both practitioner and executive levels.
  • Strong communication skills for executive meetings and technical workshops.
  • Ability to work through ambiguity and proactively seek support when needed.
  • Demonstrated account management skills with attention to detail.
  • Familiarity with cybersecurity frameworks and secure DevOps lifecycle concepts.
  • Curiosity and willingness to continuously learn about customers and the product.
  • Hands-on experience with Sumo Logic or similar platforms such as Splunk, CrowdStrike, QRadar, or Exabeam preferred.
  • Experience with AWS, GCP, Azure, or other cloud services.
  • SQL or similar query language experience.
  • Experience in security, operations, or SecDevOps monitoring and alerting environments.
  • OSS skills in OpenTelemetry and API scripting are a plus.
  • Must be authorized to work in the United States and not require nonimmigrant visa sponsorship.
  • Willingness to travel once or twice per quarter, about 10-20%.

Benefits

  • Annual base salary range of $119,000 to $140,000.
  • Eligibility for bonus or commission plans.
  • Equity awards for eligible roles.
  • Access to company benefits offerings.
  • Opportunity to work on cutting-edge cloud-native SaaS technology.
  • Exposure to executive leadership, including visibility up to the CEO level.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HubSpot

Associate Renewal Manager, Scaled

HubSpot 5K-10K Media

HubSpot is hiring an Associate Renewal Manager, Scaled to manage a high-volume book of business, protect retention, and drive accurate, timely renewals for its scaled customer segment.

United States Full-time Junior Account Manager Customer Success Manager
$64k-$96k
CRM Google Tag Manager HubSpot
5 hours, 57 minutes ago
Samsara

Senior Trial Success Manager

Samsara 1K-5K IT Services

Samsara is hiring a remote Sr. Trial Success Manager to lead enterprise trial execution and help prospective customers realize the value of its connected operations platform.

United States Full-time Senior Customer Success Manager Project Manager
$102k-$154k
CRM Salesforce
6 hours, 12 minutes ago
Grafana

Senior Solutions Architect | Spain | Remote

Grafana 1K-5K IT Services

Grafana Labs is hiring a Senior Solutions Architect for Professional Services to help customers implement and expand Grafana-based observability solutions through hands-on technical consulting, training, and engagement delivery.

Spain Full-time Senior Implementation Consultant Technical Account Manager
$102k-$122k
AWS Azure GCP Grafana Helm Jaeger Kubectl Kubernetes Prometheus
6 hours, 12 minutes ago
rediem

Customer Strategy Associate

rediem 1-10 information technology & services

rediem is hiring a Customer Success Manager to own a portfolio of Shopify brand relationships and help them launch, optimize, and grow omnichannel loyalty programs across the company’s platform.

United States Full-time Junior Customer Success Manager
$45k-$60k
E-commerce Shopify
6 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers