Customer Success Manager

1 hour, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Strive Pharmacy

Strive Pharmacy

Strive Pharmacy is a premier specialty compounding pharmacy with locations across the US. We customize medications to meet individual needs, health conditions, and wellness goals. Our focus is on providing comprehensive health solutions for patients, f...

Health Care Providers & Services
11-50
Founded 2018

Description

  • Manage an assigned book of clinic and health-system accounts.
  • Build and maintain relationships with key clinic contacts.
  • Conduct regular strategy meetings and business reviews.
  • Serve as the primary contact for provider questions and escalations.
  • Drive provider engagement through education, support, and site-specific data insights.
  • Identify opportunities to improve medication management and access to individualized care.
  • Partner with Sales Representatives on expansion, upsell, and cross-sell opportunities.
  • Document provider interactions, success plans, and accurate clinic records in HubSpot.
  • Collaborate cross-functionally with Sales, Operations, and Clinical teams.

Requirements

  • 1–2 years of experience in sales, client services, account management, or a related field.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Experience with CRM and project management platforms, including Google Workspace.
  • Experience with HubSpot preferred or required for role responsibilities.
  • Ability to travel up to 10% for team and organizational events.
  • Availability to work remotely in the EST time zone.

Benefits

  • Annual salary of $65,000–$85,000 USD.
  • Employer-paid healthcare coverage beginning the first day of the month following hire.
  • Paid time off and sick time.
  • FSA and HSA options.
  • Parental leave.
  • 401(k) with employer matching.
  • Life, dental, vision, and veterinary insurance.
  • Free Strive compounded medications with a valid patient-specific prescription.

Interested in this position?

Apply directly on the company website

Apply Now

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