Lead Merchant Success Manager

4 weeks, 2 days ago
Full-time
Lead
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Manage a high-revenue portfolio to drive growth and long-term merchant retention.
  • Develop account management strategies for domestic and international expansion.
  • Build trusted relationships with merchant executives and internal leadership.
  • Source and close expansion and partnership deals within the merchant portfolio.
  • Lead contractual negotiations and renewals.
  • Conduct quarterly business reviews, including in-person meetings when possible.
  • Analyze merchant supply chains to identify performance opportunities, efficiencies, and risks.
  • Use data and analytics to identify trends and recommend strategic actions.
  • Collaborate cross-functionally to improve the merchant experience and operational delivery.

Requirements

  • 8–10 years of experience in account management, sales, or merchant services; ecommerce experience highly preferred.
  • Experience leading business reviews with internal and external stakeholders.
  • Confidence presenting to C-suite executives.
  • Demonstrated ability to negotiate and close complex contractual partnership deals.
  • Strong consultative selling and executive relationship-building skills.
  • Excellent conflict resolution, negotiation, written, and verbal communication skills.
  • Ability to work effectively in a fast-paced, high-growth environment.
  • Advanced proficiency with Microsoft Office Suite.
  • Willingness to travel up to 15% of the time.
  • Remote eligibility in listed U.S. states, including CA, NY, TX, IL, WA, and others.

Benefits

  • Base salary range of $101,250–$168,750.
  • Eligibility for a discretionary performance-based bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave, holidays, flexible time off, and sick leave.
  • One wellness day per quarter.
  • 401(k) match.
  • Access to AI and productivity tools at no cost from day one.

Interested in this position?

Apply directly on the company website

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