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Senior Manager, Customer Success Management - EMEA/APJ

1 hour, 42 minutes ago
United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 72

Description

  • Build, lead, mentor, and develop a high-performing team of Enterprise Customer Success Managers.
  • Set team goals, metrics, and feedback processes while managing performance and career development.
  • Define and execute segment-specific customer success strategies and engagement models.
  • Monitor adoption, health scores, and engagement metrics to identify churn risks and expansion opportunities.
  • Strengthen stakeholder relationships, support account reviews, and advocate for customer needs internally.
  • Collaborate with Sales, Product, and Marketing to drive adoption, renewals, retention, and expansion.
  • Implement scalable processes, tooling, automation, workflows, and reporting to improve efficiency.
  • Use customer and segment insights to inform product, go-to-market, forecasting, and pipeline strategies.

Requirements

  • 4+ years of experience in Customer Success, Technical Account Management, or a related field.
  • Prior people management experience and a record of developing high-performing teams.
  • Experience supporting Enterprise or high-ARR customer segments.
  • Experience with high-touch customer success models.
  • Strong operational mindset with experience building or optimizing processes.
  • Proven ability to drive retention and growth in a metrics-driven environment.
  • Excellent communication and interpersonal skills across diverse audiences.
  • Background in cybersecurity, DevOps, or a related technical domain preferred.
  • Bachelor’s degree in a relevant field; advanced degree preferred.
  • Currently located in the United Kingdom.

Benefits

  • Up to £150,000 base salary plus bonus, depending on experience.
  • Remote-first work with team meetups, biannual destination summits, and a monthly coworking, phone, and internet stipend.
  • Stock options upon hire and promotion, secondary offering participation, and a 10-year exercise period.
  • 100% company-paid health, vision, and dental insurance for employees and dependents.
  • Flexible time off.
  • Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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