Technical Account Manager, Terminal

14 hours, 54 minutes ago
Full-time
Senior
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Run focused technical engagements for assigned Terminal customers, including pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
  • Support TAMs and account teams with hands-on integration help, gap assessments, and engagement-specific runbooks.
  • Guide customers through reader provisioning, pairing, SDK integration patterns for mobile and web, and relevant cloud API usage.
  • Diagnose and resolve in-person payment issues during pilots or rollouts, including connectivity, pairing, contactless/EMV edge cases, and reconciliation signals.
  • Produce customer-facing artifacts such as integration checklists, short runbooks, and sample snippets tailored to engagement outcomes.
  • Partner with Support, Operations, and Product to surface recurring issues and improve documentation, onboarding flows, and troubleshooting playbooks.
  • Lead technical calls, demo sessions, and occasional on-site work for short-term deployments.
  • Hand off longer-term operational or product requests to the owning TAM or account team and ensure a clear next-step plan for the customer.

Requirements

  • 5+ years of enterprise client-facing technical experience in implementation engineering, solutions engineering, technical account management, or a similar role.
  • Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.
  • Comfort operating in a hands-on advisory role across hardware, SDK, and API integrations.
  • Clear written and verbal communication skills, with the ability to create concise guidance and lead technical sessions.
  • Familiarity with REST APIs and webhooks.
  • Hands-on experience with mobile (iOS/Android) or web SDKs for payments, including reading and debugging client-side code.
  • Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.
  • Ability to collaborate effectively with TAMs, account teams, and product/support partners.
  • Familiarity with tools such as Postman, Xcode/Android Studio, and basic scripting in Python or shell is preferred.
  • Experience in the payments industry is preferred.
  • Experience creating concise runbooks, checklists, and small sample apps is preferred.
  • Some exposure to SQL for reconciliation or data checks is preferred.
  • Prior experience running pilots or short rollouts and handing off to longer-term operational teams is preferred.

Interested in this position?

Apply directly on the company website

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