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Technical Account Manager, Terminal

3 months, 1 week ago
United States
Senior
Technical Account Manager
Customer and Technical Support
Android Android Studio iOS Postman Python REST API Shell Scripting SQL Xcode
Apply Now
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised
View All Jobs 207

Description

  • Run focused technical engagements for assigned Terminal customers, including pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
  • Serve as a technical augment to TAMs and Account teams by providing hands-on integration help, gap assessments, and targeted runbooks.
  • Guide customers through reader provisioning, pairing, SDK integration patterns for mobile and web, and relevant cloud API usage.
  • Diagnose and resolve in-person payment issues during pilots or rollouts, including connectivity, pairing, contactless/EMV edge cases, and reconciliation signals.
  • Create customer-facing artifacts such as integration checklists, short runbooks, and sample snippets tailored to engagement outcomes.
  • Partner with Support, Operations, and Product to surface recurring issues and improve documentation, onboarding flows, and troubleshooting playbooks.
  • Lead technical calls, demo sessions, and occasional on-site work for short-term deployments.
  • Hand off longer-term operational or product requests to the owning TAM or Account team and ensure clear next steps for the customer.

Requirements

  • 5+ years of enterprise client-facing technical experience in implementation engineering, solutions engineering, technical account management, or a similar role, with a track record of short, outcome-driven engagements.
  • Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.
  • Comfort operating in an advisory, hands-on capacity for hardware, SDK, and API integrations.
  • Clear written and verbal communication skills, with the ability to produce concise integration guidance and lead focused technical sessions.
  • Familiarity with REST APIs and webhooks, with the ability to explain practical API usage to engineering teams.
  • Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfort reading and debugging client-side code.
  • Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.
  • Ability to work collaboratively with TAMs, Account teams, and product/support partners, along with strong client-facing interpersonal skills.
  • Familiarity with tools such as Postman, Xcode/Android Studio, and basic scripting in Python or shell for diagnostics (preferred).
  • Experience in the payments industry, creating runbooks/checklists/sample apps, some SQL exposure, and prior pilot or short-rollout experience are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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