Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services

Financials

5K-10K (8000)

Founded 2009

$8700M raised

222 open positions

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Head of Learning & Quality, Stripe Delivery Center

7 hours, 4 minutes ago

India

Full-time

Executive

QA Engineer

Quality Assurance and Testing

Apply Now

Stripe

Diversified Financial Services

5K-10K

Founded 2009

$8700M raised

View All Jobs 222

Description

Own the strategy and execution for learning, training, development, and quality across SDC.
Lead onboarding, training curricula, training audits, gap analysis, and learning impact evaluation.
Build training frameworks and partner with operations leaders and cross-functional teams on content strategy and execution.
Coordinate facilitators, subject matter experts, coaches, and quality analysts across on-site and remote teams.
Define short- and long-term training initiatives with Stripe learning teams.
Assess development needs and build professional development programs that support growth and reduce churn.
Design and implement quality audit frameworks for SDC operations.
Measure operational quality, share findings and corrective actions, and continuously raise the quality bar.
Partner with operations leaders across lines of business to identify evolving training and quality needs.
Develop and manage processes that help the Quality and Training organization operate effectively.

Requirements

12+ years of experience leading quality teams, training teams, or both, ideally in a high-growth technology company.
Proven success building processes and training systems that deliver consistent, high-quality results.
Strong experience building a quality assurance organization and improving operational delivery quality.
Comfort working in ambiguity and building processes and programs at scale.
Strong operational background with a track record of data-driven problem solving in fast-paced environments.
Experience building teams, managing managers, developing people, and shaping culture.
Experience working across multiple operational teams, complex products, global time zones, and lines of business.
Experience leading a centralized organization, gaining senior stakeholder buy-in, and executing a vision.
Excellent written and verbal communication skills with the ability to explain complex topics clearly.
Business proficiency in written and spoken English.

Interested in this position?

Apply directly on the company website

Apply Now

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