Fraud Operations Manager (Mandarin-speaking)

3 hours, 26 minutes ago
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Inspire, motivate, and develop a high-performing fraud investigations team.
  • Establish clear goals, provide coaching and feedback, and support team members’ professional growth.
  • Set a strategic vision for the team and execute short- and long-term initiatives.
  • Evolve the organization’s strategy to scale operations and address day-to-day challenges.
  • Collaborate with risk leadership and cross-functional stakeholders to identify high-ROI investments for user experience, process improvement, and risk mitigation.
  • Maintain oversight of operational vendor performance related to risk.
  • Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk.
  • Define and manage core metrics, SLAs, and organizational performance.
  • Identify gaps in systems, processes, and strategies and deliver improvements to address existing and emerging risks.
  • Ensure risk management efforts do not compromise the user experience.

Requirements

  • Business-level proficiency in Mandarin, written and spoken, is required for daily communications with users in the Greater China region.
  • 10+ years of experience in fraud, risk, or management roles.
  • At least 2+ years of directly leading and developing high-performing teams.
  • Strong strategic thinking and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Ability to influence and collaborate across functions.
  • Passion for delivering a user-centric experience while managing risk.
  • Expertise in fraud and risk management, including data analysis, root cause analysis, and process improvement.
  • Experience analyzing data and creating dashboards and visualizations is preferred.
  • Strong proficiency sourcing and analyzing data using SQL is preferred.
  • Experience working closely with engineering teams to develop and enhance investigative tools and treatments is preferred.
  • Bachelor’s degree or higher in a relevant field is preferred; advanced degree or certification is a plus.

Interested in this position?

Apply directly on the company website

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