Lucid Motors

Lucid Motors is a pioneering electric vehicle manufacturer that offers luxury and performance-driven cars, including the award-winning Lucid Air and the upcoming Lucid Gravity SUV. With a focus on innovation, sustainability, and design, Lucid is redefi...

Automotive

Consumer Discretionary

1K-5K (3900)

Founded 2007

11 open positions

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Customer Care Assistant Manager

9 hours, 3 minutes ago

United States

Full-time

Mid Level

Customer Support

Customer and Technical Support

Apply Now

Lucid Motors

Automotive

1K-5K

Founded 2007

View All Jobs 11

Description

Oversee a team of Customer Care Specialists and ensure they meet team metrics.
Provide on-the-spot guidance for questions, escalations, and case handling.
Coach the team on supporting customers through phone calls, chats, and tickets.
Determine when roadside assistance is needed for customer issues.
Work with the Customer Care Manager to improve processes, metrics, training, and team comprehension.
Resolve customer cases and escalations while coordinating with internal departments as needed.
Advocate for customers by identifying product, service, and process improvements based on requests and reported bugs.
Model product expertise and educate Lucid vehicle owners on vehicle operation, equipment, and concerns.
Guide customers and mechanics through the app and website using technical aptitude.
Help develop and maintain team processes and scripts on an ongoing basis.

Requirements

Availability to work weekends or a flexible schedule, including 12:00 PM to 8:30 PM ET.
Minimum 3 years of experience in customer service or contact center roles.
Experience building workflows, processes, and scripts.
Excellent communication and comprehension skills.
Strong attention to detail, critical thinking, and common sense.
Strong time management and multitasking skills in a fast-paced, high-pressure environment.
Understanding of mechanical and cosmetic repair times, skills, and cost management.
Willingness to learn new and innovative automotive technologies.
Familiarity with Outlook and the MS Office Suite.
Strong verbal and written English skills.
Strong verbal and written Canadian French and Arabic skills.
College degree required.
Start-up experience in fast-paced environments is preferred.
Prior experience in the automotive sector, including electric vehicles, is preferred.

Benefits

Comprehensive medical, dental, and vision insurance.
Life and disability coverage.
Paid time off and paid holidays.
401(k) retirement plan.
Eligibility for Lucid’s equity program.
Eligibility for a discretionary annual cash incentive program.
Reasonable accommodations available for qualified individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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