Storyblok

Storyblok: Headless CMS empowering developers & content creators to build and edit content across multiple platforms with ease.

Internet Software & Services

Information Technology

251-1K (300)

Founded 2017

$58M raised

9 open positions

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Implementation Success Senior Specialist - USA, Canada and UK

3 hours, 4 minutes ago

United States, Canada, United Kingdom

Full-time

Senior

Implementation Consultant

Project and Program Management

Apply Now

Storyblok

Storyblok: Headless CMS empowering developers & content creators to build and edit content across multiple platforms with ease.

Internet Software & Services

251-1K

Founded 2017

$58M raised

View All Jobs 9

Description

Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria.
Translate complex requirements into clear Statements of Work that set expectations and protect both the customer and Storyblok.
Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success.
Own relationships with implementation and agency partners throughout the delivery lifecycle.
Work with partners to provide the context, resources, and direction needed to deliver to scope and standard.
Act as the escalation point for delivery issues, managing risk and resolving blockers while maintaining momentum.
Build and maintain trusted relationships with senior client stakeholders up to C-suite level.
Serve as the primary Professional Services point of accountability for clients.
Support pre-sales activity including scoping workshops, commercial proposals, and client presentations.
Collaborate with Product, Solutions, and Customer Success teams to share implementation insights and improve handover, adoption, and platform development.

Requirements

Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment.
Strong background in scoping complex technical engagements and writing or owning Statements of Work.
Experience managing implementation partners, agencies, or SIs.
Commercial awareness with the ability to balance customer outcomes and business interests.
Excellent stakeholder management skills with confidence and credibility at senior levels.
Ability to operate without a detailed delivery playbook and bring structure in ambiguous situations.
Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage.
Strong command of the English language.
Experience supporting pre-sales workshops, proposals, or presentations is preferred.

Benefits

U.S. base salary range of $98,100 to $142,000.
Competitive commission structure for some roles.
Monthly remote work stipend for home internet and electricity.
Home office equipment package provided at the start, including a laptop, keyboard, and monitor.
Home office equipment upgrade or funded local co-working space after onboarding.
Sick leave, parental leave, and 25 days of annual leave plus local national holidays.
Personal development fund for courses, books, conferences, and learning materials.
Virtual Stock Option Plan (VSOP).
Flexible schedules in a fully remote, work-life-balance-focused environment.
Annual international team-building trip and regular online get-togethers.

Interested in this position?

Apply directly on the company website

Apply Now

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