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Implementation Success Senior Specialist - USA, Canada and UK

1 month, 2 weeks ago
United States, Canada, United Kingdom
Full-time
Senior
Implementation Consultant
Project and Program Management
Apply Now
Storyblok

Storyblok

Storyblok: Headless CMS empowering developers & content creators to build and edit content across multiple platforms with ease.

Internet Software & Services
251-1K
Founded 2017
$58M raised
View All Jobs 4

Description

  • Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria.
  • Translate complex requirements into clear Statements of Work that set expectations and protect both the customer and Storyblok.
  • Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success.
  • Own relationships with implementation and agency partners throughout the delivery lifecycle.
  • Work with partners to provide the context, resources, and direction needed to deliver to scope and standard.
  • Act as the escalation point for delivery issues, managing risk and resolving blockers while maintaining momentum.
  • Build and maintain trusted relationships with senior client stakeholders up to C-suite level.
  • Serve as the primary Professional Services point of accountability for clients.
  • Support pre-sales activity including scoping workshops, commercial proposals, and client presentations.
  • Collaborate with Product, Solutions, and Customer Success teams to share implementation insights and improve handover, adoption, and platform development.

Requirements

  • Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment.
  • Strong background in scoping complex technical engagements and writing or owning Statements of Work.
  • Experience managing implementation partners, agencies, or SIs.
  • Commercial awareness with the ability to balance customer outcomes and business interests.
  • Excellent stakeholder management skills with confidence and credibility at senior levels.
  • Ability to operate without a detailed delivery playbook and bring structure in ambiguous situations.
  • Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage.
  • Strong command of the English language.
  • Experience supporting pre-sales workshops, proposals, or presentations is preferred.

Benefits

  • U.S. base salary range of $98,100 to $142,000.
  • Competitive commission structure for some roles.
  • Monthly remote work stipend for home internet and electricity.
  • Home office equipment package provided at the start, including a laptop, keyboard, and monitor.
  • Home office equipment upgrade or funded local co-working space after onboarding.
  • Sick leave, parental leave, and 25 days of annual leave plus local national holidays.
  • Personal development fund for courses, books, conferences, and learning materials.
  • Virtual Stock Option Plan (VSOP).
  • Flexible schedules in a fully remote, work-life-balance-focused environment.
  • Annual international team-building trip and regular online get-togethers.

Interested in this position?

Apply directly on the company website

Apply Now

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