Solution Expert

3 weeks ago
Full-time
Mid Level
Project and Program Management
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Manage a portfolio of approximately 10 enterprise customers and up to 30 active projects simultaneously.
  • Advise strategic customers on complex functional and technical use cases throughout their contracts.
  • Lead integrations involving APIs, SSO, flat files, and third-party tools, including troubleshooting.
  • Support Customer Success partners with technical and functional expertise.
  • Analyze customer environments, conduct solution audits, and recommend platform architecture improvements.
  • Develop repeatable processes to improve project quality and delivery.
  • Deliver professional services and platform audits to existing customers.
  • Pitch the value of the 360Learning platform and translate complex concepts for technical and non-technical audiences.
  • Onboard future Solution Experts and contribute best practices to the knowledge base.
  • Collaborate with Sales, Product, Customer Success, and partner ecosystems to strengthen customer solutions.

Requirements

  • At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2/3 support, Technical Consultant, or Technical Account Manager.
  • Experience deploying SaaS products, ideally HR-related platforms.
  • Project management experience.
  • Strong understanding of APIs, SSO configuration, and troubleshooting.
  • Ability to manage priorities across multiple customer implementations.
  • Organized, structured, analytical, rational, and solution-oriented approach.
  • Client-first mindset and ability to adapt communication to technical and non-technical stakeholders.
  • Willingness to learn and work within 360Learning’s culture and environment.

Benefits

  • Base salary, variable incentive pay, and company equity.
  • Comprehensive health insurance from the first day of employment.
  • RRSP contribution matching.
  • Generous parental leave.
  • Professional development through the 360Learning platform.
  • Unlimited annual PTO, five sick days, and Ontario-calendar holidays.
  • Remote-first work environment with flexible working hours.
  • Employee resource groups supporting mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Interested in this position?

Apply directly on the company website

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