Stellar Cyber

Stellar Cyber provides Next Gen SIEM Security, Network Detection, and Response platforms with AI-driven threat analysis, empowering lean security teams to secure environments effectively.

Professional Services

Industrials

51-250 (99)

Founded 2017

$80M raised

12 open positions

Links

View All Jobs

Senior Technical Support Engineer

3 months, 1 week ago

Brazil

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

AWS Azure Cybersecurity DNS Elasticsearch GCP HTTP JSON Kafka Kubernetes Linux Network Security SIEM TCP/IP

Apply Now

Stellar Cyber

Stellar Cyber provides Next Gen SIEM Security, Network Detection, and Response platforms with AI-driven threat analysis, empowering lean security teams to secure environments effectively.

Professional Services

51-250

Founded 2017

$80M raised

View All Jobs 12

Description

Act as the primary escalation point for critical and high-impact customer issues.
Lead hands-on troubleshooting for complex break-fix scenarios across SIEM pipelines, log ingestion, parsing, normalization, and related systems.
Investigate and resolve issues involving network security, IDS/IPS, endpoint, cloud telemetry, performance, scalability, and data integrity.
Participate in support ticket rotation, including on-call and weekend coverage.
Drive root cause analysis and ensure corrective and preventive actions are implemented.
Engage directly with customers during Severity 1 and other business-impacting incidents.
Communicate status updates, set expectations, and lead incident resolution calls with customer stakeholders.
Translate technical findings into clear, actionable guidance for customers.
Collaborate with Engineering, Product, DevOps, and SOC teams on escalations and operational issues.
Assist with release validation, upgrades, complex customer deployments, and supportability improvements.

Requirements

5+ years of experience in technical support, systems engineering, or security operations.
Deep understanding of SIEM architectures and log pipelines.
Strong knowledge of network protocols including TCP/IP, DNS, HTTP, and Syslog.
Experience troubleshooting and tuning Linux systems.
Hands-on experience with log parsing and normalization using regex, JSON, CEF, and LEEF.
Experience with cloud platforms such as AWS, Azure, or GCP.
Experience with security technologies including firewalls, IDS/IPS, EDR, and IAM.
Strong troubleshooting skills across distributed systems.
Experience supporting enterprise or MSSP customers is preferred.
Background in SOC operations or incident response is preferred.
Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms is preferred.
Experience working in 24x7 global support environments is preferred.
Portuguese fluency is required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Infrastructure Support Engineer (Cloud & Systems)

Eqvilent 11-50 Capital Markets

An Infrastructure Support Engineer will support and administer cloud and on-premises IT environments, helping employees across international time zones maintain reliable infrastructure, platforms, and technical services.

Asia Oceania Full-time Senior Infrastructure Engineer Technical Support Engineer

Bash DNS Kubernetes NetSuite Python REST API TCP/IP

14 minutes ago

Apply

14 minutes ago

Senior Technical Support Representative (PST)

Healthie 51-250 IT Services

Healthie is hiring a Senior Technical Support Representative to provide human-led product support for its API-first, ONC-certified healthcare technology platform and help customers resolve issues and succeed with the product.

United States Full-time Senior Technical Support Engineer

$93k-$102k

HIPAA Mixpanel SendGrid Shortcut

1 hour, 14 minutes ago

Apply

1 hour, 14 minutes ago

(Fluent English) T3 Support Engineer (remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a remote T3 Support Engineer to troubleshoot complex customer issues across backend systems, databases, APIs, and integrations while coordinating resolutions with Engineering.