Stellar Cyber

Stellar Cyber provides Next Gen SIEM Security, Network Detection, and Response platforms with AI-driven threat analysis, empowering lean security teams to secure environments effectively.

Professional Services

Industrials

51-250 (99)

Founded 2017

$80M raised

18 open positions

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Senior Technical Support Engineer

1 week, 4 days ago

Brazil

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

AWS Azure Cybersecurity DNS Elasticsearch GCP HTTP JSON Kafka Kubernetes Linux Network Security SIEM TCP/IP

Apply Now

Stellar Cyber

Stellar Cyber provides Next Gen SIEM Security, Network Detection, and Response platforms with AI-driven threat analysis, empowering lean security teams to secure environments effectively.

Professional Services

51-250

Founded 2017

$80M raised

View All Jobs 18

Description

Act as the primary escalation point for critical and high-impact customer issues.
Lead hands-on troubleshooting for complex break-fix scenarios across SIEM pipelines, log ingestion, parsing, normalization, and related systems.
Investigate and resolve issues involving network security, IDS/IPS, endpoint, cloud telemetry, performance, scalability, and data integrity.
Participate in support ticket rotation, including on-call and weekend coverage.
Drive root cause analysis and ensure corrective and preventive actions are implemented.
Engage directly with customers during Severity 1 and other business-impacting incidents.
Communicate status updates, set expectations, and lead incident resolution calls with customer stakeholders.
Translate technical findings into clear, actionable guidance for customers.
Collaborate with Engineering, Product, DevOps, and SOC teams on escalations and operational issues.
Assist with release validation, upgrades, complex customer deployments, and supportability improvements.

Requirements

5+ years of experience in technical support, systems engineering, or security operations.
Deep understanding of SIEM architectures and log pipelines.
Strong knowledge of network protocols including TCP/IP, DNS, HTTP, and Syslog.
Experience troubleshooting and tuning Linux systems.
Hands-on experience with log parsing and normalization using regex, JSON, CEF, and LEEF.
Experience with cloud platforms such as AWS, Azure, or GCP.
Experience with security technologies including firewalls, IDS/IPS, EDR, and IAM.
Strong troubleshooting skills across distributed systems.
Experience supporting enterprise or MSSP customers is preferred.
Background in SOC operations or incident response is preferred.
Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms is preferred.
Experience working in 24x7 global support environments is preferred.
Portuguese fluency is required.

Interested in this position?

Apply directly on the company website

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