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VIP Account Specialist

1 week ago
Ukraine
Full-time
Junior
Account Manager
Customer and Technical Support
Apply Now
StayGroup

StayGroup

StayGroup - dynamic team of professionals collectively working towards common goals and objectives. Stay Group - Marketing and Software Company.

Media
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Description

  • Build and maintain strong relationships with VIP players across phone, email, messengers, and other communication channels.
  • Develop a deep understanding of player behavior, preferences, and motivations to personalize the player experience.
  • Create and execute retention strategies to increase player loyalty and lifetime value.
  • Present tailored offers, promotions, bonuses, and rewards to meet individual player needs.
  • Handle player concerns, complaints, and negative feedback while maintaining high customer satisfaction.
  • Monitor assigned player portfolios to identify opportunities for growth and engagement.
  • Collaborate with Product, Marketing, Customer Support, and Retention teams to improve the VIP experience.
  • Track retention and revenue metrics and prepare regular reports on player activity and performance.
  • Contribute ideas and initiatives that improve player loyalty, retention, and overall business results.

Requirements

  • 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role.
  • Strong communication and relationship-building skills.
  • Confidence in communicating with customers via phone, email, live chat, and messengers.
  • Customer-oriented mindset with a passion for creating exceptional user experiences.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Basic analytical skills and ability to understand customer behavior and preferences.
  • Results-driven approach with motivation to achieve individual and team targets.
  • Experience in the iGaming industry is a strong advantage.
  • Experience with CRM systems, customer support platforms, or SoftSwiss is a plus.
  • English level B2 or higher.

Benefits

  • Work from anywhere in the world with remote flexibility.
  • Flexible working hours.
  • Corporate English speaking club.
  • Friendly, supportive company culture.
  • Comfortable working conditions designed to support productivity and growth.
  • Career advancement opportunities in a rapidly expanding marketing company.

Interested in this position?

Apply directly on the company website

Apply Now

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