Technical Engagement Manager

2 hours, 32 minutes ago
Full-time
Senior
Customer and Technical Support
Starburst

Starburst

Starburst is the analytics engine for all your data, providing fast and efficient analytics for data warehouses, lakes, and mesh. Unlocking distributed data value, Starburst enables cost savings, prevents vendor lock-in, and empowers better decision-ma...

IT Services
251-1K
Founded 2017
$414M raised

Description

  • Establish trust and credibility with customers by demonstrating Data and AI industry knowledge and engagement experience.
  • Build and maintain strong relationships with customer champions and executive stakeholders.
  • Support champions throughout the engagement process and help mobilize internal resources.
  • Address stakeholder concerns and objections to drive alignment and remove blockers.
  • Collaborate with sales teams to identify new use cases and adoption opportunities.
  • Partner with architects, engineers, and project managers to deliver services successfully.
  • Serve as a primary customer point of contact throughout the engagement lifecycle.
  • Monitor and report on key performance indicators to measure engagement success.
  • Drive continuous improvement in processes and methodologies to improve customer satisfaction and delivery efficiency.
  • Drive customer adoption of Starburst until success criteria are met.

Requirements

  • Bachelor's degree in business, technology, or a related field.
  • Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing.
  • Proficiency in SQL and experience with distributed query engines such as Presto, Trino, or Apache Spark.
  • Strong problem-solving skills and strategic thinking for business and technical challenges.
  • Proven track record of managing customer engagements and delivering business outcomes.
  • Excellent communication and interpersonal skills.
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud is a plus.
  • Experience with containerization technologies such as Docker and Kubernetes is a plus.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Ability to travel 25% for onboarding, offsites, customer engagements, and company events.

Benefits

  • Competitive compensation with a salary range of $135,000 to $165,000 USD.
  • Variable compensation may be included, such as commission or bonus.
  • All employees receive equity packages (ISOs).
  • Access to a comprehensive benefits offering.
  • Flexible paid time off.
  • Attractive stock grants.
  • Competitive total rewards program.

Interested in this position?

Apply directly on the company website

Apply Now

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