Virtual Front Desk Receptionist & Optometry Coordinator

1 day, 2 hours ago
Full-time
Junior
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Handle 40 to 60 inbound calls per day in a calm, friendly, patient-centered manner.
  • Place outbound calls to follow up on patient inquiries, route urgent messages, and address scheduling requests.
  • Serve as the primary first impression of the practice and deliver exceptional customer service to patients.
  • Schedule new eye exams, contact lens fittings, and medical follow-up appointments.
  • Manage the provider calendar to keep appointment slots organized and efficiently booked.
  • Contact patients two days before visits to confirm appointments, manage cancellations, and help reduce no-shows.
  • Pull, verify, and document vision plan benefits before appointments using insurance portals.
  • Enter patient data accurately into the EMR while maintaining live phone conversations.

Requirements

  • Experience in an optometry or ophthalmology practice is highly preferred.
  • General medical front desk experience with familiarity with eye care terminology is an asset.
  • Flawless verbal and written English communication skills.
  • An exceptionally warm, bright, and polished phone presence with a clear speaking voice.
  • Prior experience pulling and verifying basic medical insurance or vision rider benefits.
  • Ability to multitask and enter data accurately into an EMR while speaking with patients.
  • A completely silent, distraction-free home office with high-speed internet and a professional headset.
  • Dependability, comfort working under high-demand conditions, and a proactive, solution-oriented mindset.

Interested in this position?

Apply directly on the company website

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