Medical Virtual Assistant - Orthopedic | Pain Management experience

1 day, 1 hour ago
Full-time
Junior
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Manage inbound and outbound patient calls professionally and efficiently.
  • Schedule, confirm, and reschedule patient appointments.
  • Verify insurance eligibility, benefits, and prior authorizations.
  • Process referrals and coordinate specialist appointments.
  • Maintain accurate patient records in EMR/EHR systems.
  • Assist with patient intake, chart preparation, and documentation support.
  • Handle prescription refill requests and route messages to providers.
  • Support medical billing tasks, including claims follow-up, payment posting, and denial management.
  • Coordinate imaging orders, lab requests, and treatment plans.
  • Assist with pre-op and post-op patient instructions and follow-ups.
  • Manage provider calendars and administrative tasks.
  • Ensure HIPAA compliance and patient confidentiality at all times.

Requirements

  • At least 2 years of experience as a Medical Virtual Assistant or Medical Administrative Assistant.
  • Hands-on experience supporting orthopedic and/or pain management practices.
  • Strong understanding of medical terminology, especially musculoskeletal conditions and pain treatment plans.
  • Experience with insurance verification, authorizations, and referrals.
  • Familiarity with medical billing workflows preferred.
  • Proficiency in EMR/EHR systems, with experience in Kareo, Athena, eClinicalWorks, or similar systems as a plus.
  • Excellent English communication skills, both written and verbal.
  • Strong multitasking, organizational, and time management skills.
  • High attention to detail and ability to work independently.
  • Reliable internet connection and a quiet remote workspace.
  • Experience with procedure scheduling, including injections, imaging, and surgeries, preferred.
  • Knowledge of orthopedic documentation and pain management treatment protocols preferred.
  • Experience handling workers' compensation or personal injury cases is a plus.

Interested in this position?

Apply directly on the company website

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