Bilingual Medical Administrative Virtual Assistant - OR (ModMed)

5 days, 23 hours ago
Contract
Mid Level
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Schedule appointments and coordinate new patient intake.
  • Manage patient emails, outbound calls, follow-ups, and missed-call recovery.
  • Provide professional bilingual support in English and Spanish.
  • Monitor patient reviews and prepare professional, HIPAA-conscious responses.
  • Review calls, communication trends, and workflows to identify missed opportunities and improvements.
  • Assist with operational reporting and performance analytics.
  • Recommend process improvements that support patient engagement, scheduling conversions, and practice growth.
  • Work with AI, automation, and VoIP systems while providing human follow-up and judgment.
  • Adapt to new technologies and evolving operational processes.

Requirements

  • Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or similar healthcare administrative professional.
  • Mandatory hands-on experience with ModMed.
  • Fluency in written and spoken English and Spanish.
  • Experience with appointment scheduling, new patient coordination, and inbound and outbound patient communication.
  • Strong email, customer service, organizational, and attention-to-detail skills.
  • Understanding of HIPAA and patient information privacy.
  • Comfort working with AI tools, automation, VoIP systems, and technology-driven workflows.
  • Strong analytical, problem-solving, independent decision-making, and process-improvement skills.
  • Experience with patient reviews or reputation management preferred.
  • Strategic and business-development mindset focused on patient engagement and practice growth.

Benefits

  • Remote work arrangement.
  • Full-time contractor position, 40 hours per week.
  • Monday–Friday schedule, 8:00 AM–5:00 PM EST.
  • Negotiable pay rate based on skills and experience.

Interested in this position?

Apply directly on the company website

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