Bilingual Medical Virtual Assistant - Pediatric Therapy

1 day ago
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Handle patient calls, referrals, scheduling requests, confirmations, rescheduling, and follow-ups.
  • Monitor GroupMe parent communications, respond to or route requests, and track issues through resolution.
  • Coordinate schedules among patients, therapists, and administrative staff while tracking cancellations and availability.
  • Communicate with insurers regarding eligibility, benefits, claims, authorizations, and coverage requirements.
  • Assist with claims, prior authorizations, credentialing documentation, and follow-up on outstanding items.
  • Convert therapy units into billable hours using CPT-based calculations and track authorized units, hours, and expiration dates.
  • Create and maintain Excel spreadsheets for schedules, authorizations, billing hours, productivity, and operational reporting.
  • Maintain accurate patient records and confidential healthcare information while providing general administrative support.
  • Review data for errors, identify scheduling gaps, and support management with additional administrative projects.

Requirements

  • At least 1 year of healthcare administrative, medical billing, medical scheduling, patient coordination, or similar experience.
  • Fluency in spoken and written Spanish and English.
  • Experience scheduling, confirming, rescheduling, and tracking patient appointments.
  • Knowledge of insurance verification, claims processing, medical billing, and prior authorizations.
  • Familiarity with ICD-10, CPT, and HCPCS coding standards.
  • Ability to convert 15-minute and 30-minute therapy units into billable hours accurately.
  • Strong Microsoft Excel skills, including formulas, calculations, sorting, filtering, and data organization.
  • Experience with TheraBill or a similar medical scheduling and billing system preferred.
  • Experience with GroupMe or similar communication platforms preferred.
  • Reliable computer, webcam, noise-canceling headset, quiet workspace, and stable internet of at least 25 Mbps; camera must remain on during scheduled hours.

Benefits

  • Remote full-time schedule, Monday through Friday, 7:30 AM–4:00 PM Eastern Time.
  • Salary of $6–$7 per hour, depending on experience.
  • Dedicated HR and contractor support team.
  • HIPAA and cybersecurity training with certification provided.
  • Access to performance training, templates, workflow guides, productivity tools, and client-specific SOPs.
  • Optional VPN access for secure client-related work.
  • Client-approved U.S. holidays and time off; paid time off may be available at the client’s discretion.
  • Optional performance-based bonuses, incentives, or increased hours.

Interested in this position?

Apply directly on the company website

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