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Customer Success Director

29 minutes ago
United States, United Kingdom
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Cybersecurity Salesforce
Apply Now
SpyCloud

SpyCloud

SpyCloud offers Cybercrime Analytics to prevent cyberattacks, safeguard identities, and power investigations for businesses globally.

Internet Software & Services
51-250
Founded 2016
$168M raised
View All Jobs 6

Description

  • Maintain long-term relationships with enterprise customers and understand their business drivers and product needs.
  • Build and sustain relationships with internal cross-functional teams to support customer success.
  • Co-create, execute, and oversee account plans with the Product Success team.
  • Drive usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
  • Forecast and achieve revenue goals by identifying upsell opportunities.
  • Use company resources and executive relationships to win business collaboratively.
  • Capture and monitor customer business drivers to align solutions and increase engagement.
  • Articulate value propositions and deliver customer presentations.
  • Anticipate customer needs and proactively resolve issues to maintain satisfaction.
  • Report account status to senior and executive leadership.

Requirements

  • BA/BS/undergraduate degree required.
  • 10+ years of Customer Success Management experience in a strategic customer-facing role.
  • Experience in Enterprise Account Management.
  • Experience working for a SaaS company.
  • Cybersecurity and ATO prevention experience is a plus.
  • Strong interest in AI tools including Claude and ChatGPT.
  • Proven ability to build and grow executive and decision-maker relationships.
  • Excellent oral and written communication skills.
  • Strong organizational skills with the ability to manage multiple projects and deadlines.
  • Strong technical aptitude and ability to stay current on technical developments at SpyCloud.
  • Experience with Salesforce, Outreach, and Zendesk is a plus.
  • Competency with Google and Microsoft business suites.

Benefits

  • Base salary range of $102,000–$133,000.
  • On Target Earnings of $122,400–$159,600.
  • 401(k) with employer contribution.
  • Health, vision, and dental insurance with HSA employer contribution.
  • Employer-paid life, short-term, and long-term disability insurance.
  • Generous PTO plan plus 16 paid holidays per year.
  • Flexible and remote-friendly work options.
  • Competitive compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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