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Senior Account Manager, Upsell and Expansion

3 weeks, 6 days ago
Anywhere
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 31

Description

  • Identify and pursue expansion opportunities within existing enterprise accounts to grow adoption of Spring Health’s products and services.
  • Build business cases that demonstrate the value and need for expanding current customer offerings.
  • Partner with Customer Success to develop relationships with key stakeholders, including VP-level HR leaders and CFOs.
  • Use a consultative sales approach to understand customer goals, pain points, buying cycles, and growth opportunities.
  • Own the full-cycle sales process for existing customers, including discovery calls, presentations, demos, pricing reviews, proposals, and negotiation.
  • Meet and exceed assigned revenue and upsell targets.
  • Collaborate with Customer Success, Sales, Strategic Alliances, Product, Operations, and Marketing to meet customer needs and deliver value.
  • Share customer feedback with internal teams to help influence the product roadmap.
  • Stay informed on mental health industry trends, competitive offerings, and the priorities of HR and finance decision-makers.

Requirements

  • Proven experience in account management or sales, ideally focused on customer expansion and growth within enterprise accounts.
  • Demonstrated success in consultative selling with large, complex customers.
  • Strong understanding of HR and CFO dynamics and the ability to influence these decision-makers.
  • Experience closing 6-figure deals and exceeding quota as an individual contributor.
  • Outstanding communication and presentation skills.
  • A thoughtful, collaborative approach to selling to existing customers.
  • Entrepreneurial mindset with the ability to work in a fast-paced environment with high ambiguity.
  • Strong emotional intelligence, humility, resourcefulness, directness, ambition, and comfort with change.
  • Ability to travel up to 30% of the year.
  • Passion for advancing mental health care and improving employee well-being.

Benefits

  • Target base salary of $132,000 to $165,000.
  • Competitive total rewards package including equity and benefits.
  • Health, dental, and vision coverage starting on day one.
  • Access for employees and dependents to One Medical accounts.
  • HSA and FSA plans, with Spring contributing up to $1K to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual paid time off including vacation, sick leave, and company holidays.
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.
  • Up to $1,000 per year in professional development reimbursement.
  • Access to fertility care support and $4,000 reimbursement for related fertility expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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