Account Manager, SMB

3 months, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Own, retain, and grow a portfolio of small and medium-sized business merchants.
  • Build trusted, consultative relationships with merchants and tailor support to their needs.
  • Act as the voice of merchants within Square by advocating for their needs and sharing insights.
  • Drive expansion through product adoption, upselling, and value-based recommendations.
  • Balance proactive outreach, retention activities, and growth opportunities across the portfolio.
  • Collaborate with Sales, Product, and Support teams to deliver merchant-specific solutions.
  • Support merchants day to day while uncovering new growth opportunities and expanding partnerships.
  • Maintain clear outcome-based growth and retention goals for the portfolio.

Requirements

  • 3+ years of experience in account management, sales, or consultative roles.
  • Consultative, customer-first mindset with a genuine passion for helping SMBs succeed.
  • Strong organizational and time management skills with the ability to manage high-volume outreach and follow-up.
  • Excellent communication skills with the ability to engage in conversation and simplify complex ideas.
  • Commercial acumen and curiosity about small business drivers and how Square can support growth.
  • Growth mindset and builder’s mentality, with eagerness to experiment and learn.
  • Track record of delivering measurable outcomes, driving adoption, and serving as a trusted advisor.
  • Ability to work with employees across multiple time zones and potentially outside normal business hours.

Benefits

  • Remote work flexibility.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive and fair hiring and workplace practices.
  • Reasonable accommodations for disabled applicants during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Account Manager

Everbridge 1K-5K Internet Software & Services

Everbridge is hiring an Associate Account Manager to manage existing customer relationships, drive successful platform adoption, and achieve renewals and revenue growth for its xMatters and Critical Event Management solutions.

CRM Salesforce
6 hours, 37 minutes ago

Digital Marketing Account Manager Full-time | 21091

Wing Assistant 51-250 Professional Services

Wing is hiring a Digital Marketing Account Manager to manage client relationships and multi-channel marketing campaigns for its remote operations services.

Digital Marketing Facebook Ads Google Ads SEO Shopify
6 hours, 37 minutes ago

Client Relations Representative - Remote

Join a growing, fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial decisions.

6 hours, 52 minutes ago

Remote Member Account Specialist

Client-facing, fully remote financial services role focused on enrolling and supporting families seeking benefits guidance through web presentations and ongoing service.

7 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers