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Account Manager, SMB

3 months ago
Australia
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 52

Description

  • Own, retain, and grow a portfolio of small and medium-sized business merchants.
  • Build trusted, consultative relationships with merchants and tailor support to their needs.
  • Act as the voice of merchants within Square by advocating for their needs and sharing insights.
  • Drive expansion through product adoption, upselling, and value-based recommendations.
  • Balance proactive outreach, retention activities, and growth opportunities across the portfolio.
  • Collaborate with Sales, Product, and Support teams to deliver merchant-specific solutions.
  • Support merchants day to day while uncovering new growth opportunities and expanding partnerships.
  • Maintain clear outcome-based growth and retention goals for the portfolio.

Requirements

  • 3+ years of experience in account management, sales, or consultative roles.
  • Consultative, customer-first mindset with a genuine passion for helping SMBs succeed.
  • Strong organizational and time management skills with the ability to manage high-volume outreach and follow-up.
  • Excellent communication skills with the ability to engage in conversation and simplify complex ideas.
  • Commercial acumen and curiosity about small business drivers and how Square can support growth.
  • Growth mindset and builder’s mentality, with eagerness to experiment and learn.
  • Track record of delivering measurable outcomes, driving adoption, and serving as a trusted advisor.
  • Ability to work with employees across multiple time zones and potentially outside normal business hours.

Benefits

  • Remote work flexibility.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive and fair hiring and workplace practices.
  • Reasonable accommodations for disabled applicants during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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