Senior Account Manager

4 hours, 59 minutes ago
Senior
Customer and Technical Support
Media.Monks

Media.Monks

Media.Monks is a disruptive global powerhouse connecting content, data, and digital media services to lead brands into a new digital era.

Media
5K-10K
Founded 2001

Description

  • Oversee the delivery of multiple projects, ensuring they meet standards, timelines, and expectations.
  • Resolve complex client concerns and manage escalations professionally and efficiently.
  • Own the financial details of assigned projects.
  • Identify upsell and cross-sell opportunities and support conversion efforts.
  • Contribute to client retention strategies with a focus on the commercial function of the team.
  • Lead collaboration with internal teams to align client needs with company capabilities.
  • Translate client priorities into briefs and scopes of work using knowledge of Monks products and services.
  • Prepare performance reports and deliver strategic insights to clients.
  • Lead onboarding for new clients and guide them on maximizing service value.
  • Gather market and client insights to identify opportunities and inform strategy.

Requirements

  • Proven ability to manage multiple projects while maintaining standards, timelines, and delivery expectations.
  • Experience proactively managing risks to project delivery.
  • Ability to resolve complex client concerns and manage escalations effectively.
  • Strong collaboration skills with internal teams, including operations, makers, and product teams.
  • Ability to communicate effectively and persuasively with clients and stakeholders.
  • Strong understanding of client ambitions and needs, with a growth mindset.
  • Resilient, resourceful, and able to approach problems as challenges.
  • Experience conducting market research to inform client strategy is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Manager, SMB

Block 10K-50K Capital Markets

Square, part of Block, is hiring an SMB Account Manager in Australia to build and grow merchant relationships that help small businesses succeed with Square’s integrated commerce and financial tools.

4 hours, 44 minutes ago

Retention Account Manager, SMB

Block 10K-50K Capital Markets

Square, part of Block, is hiring a Retention Account Manager to support SMB merchants across Australia and reduce churn by helping them find renewed value in the platform.

Salesforce
4 hours, 59 minutes ago

Client Partner - FS&I

Valtech 5K-10K Professional Services

Valtech is hiring an experienced Client Partner to lead and grow a portfolio of financial services clients across digital transformation programs.

4 hours, 59 minutes ago

Field Reimbursement Manager - Northeast

bridgebiowp 251-1K Pharmaceuticals

BridgeBio is hiring a Field Reimbursement Manager at the Associate Director level to help patients access its therapies by managing reimbursement, access, and support processes for complex healthcare accounts.

5 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers