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Senior Account Manager – Bilingual, Native Mandarin

6 days, 23 hours ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
E-commerce
Apply Now
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised
View All Jobs 31

Description

  • Drive growth for assigned brands by assessing GMV potential and building competitive fulfillment contract models.
  • Translate brand goals into actionable plans and align internal teams and brand stakeholders around execution.
  • Manage day-to-day account health by monitoring performance metrics such as on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales.
  • Maintain strong relationships with business leaders across levels and serve as a key point of contact for brand communications.
  • Lead client calls, track questions and follow-ups, and deliver weekly business reviews.
  • Provide brand reporting with actionable recommendations and identify gaps that could affect performance.
  • Manage projects and deliverables with precision to ensure a high-quality brand experience.
  • Use market insights to identify realistic opportunities and maximize brand impact.

Requirements

  • Native Mandarin fluency and full fluency in English, with the ability to communicate and translate seamlessly with Mandarin-speaking brands.
  • Bachelor’s degree in Business, Finance, Project Management, or Client Services preferred.
  • 5–6+ years of experience managing e-commerce clients with net sales exceeding $20 million annually.
  • Project management or account management experience, especially with brands importing from China.
  • Proven ability to work in fast-paced environments and engage confidently with clients from support teams through C-level executives.
  • Strong independent and team management skills.
  • Excellent creative problem-solving, writing, phone, and presentation skills.
  • Ability to deliver results on time and handle multiple stakeholders effectively.
  • Experience in client-facing roles focused on long-term growth strategy preferred.
  • Must reside in a state eligible for Spreetail’s Work Your Way program.

Benefits

  • Flexible Work Your Way model with the ability to work from home, a coffee shop, or the office.
  • Quarterly in-person collaboration in Lincoln for team building, community engagement, and All-Hands meetings.
  • Generous vacation policy and paid time off when needed.
  • Paid time off for wedding week.
  • Paid parental leave and support for growing families.
  • Affordable medical, dental, and vision coverage with coast-to-coast network access.
  • Free telehealth and on-demand mental health resources.
  • Opportunities for recognition and rewards, including milestone gifts, swag store credit, nonprofit donations, and Spotlight Awards.

Interested in this position?

Apply directly on the company website

Apply Now

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