Enterprise Account Manager

3 hours, 43 minutes ago
Full-time
Mid Level
Customer and Technical Support
Spreedly Support

Spreedly Support

Spreedly is a global Payments Orchestration Platform that simplifies connecting to payment services worldwide with a single API. Securely integrate multiple payment gateways for efficient and flexible payment solutions.

Diversified Financial Services
51-250
Founded 2008
$81M raised

Description

  • Own a portfolio of high-value customer accounts totaling approximately $3M+ in ARR.
  • Lead account planning and deliver quarterly business reviews with measurable success metrics.
  • Build strategic, multi-threaded relationships across customer organizations.
  • Maintain proactive customer engagement and identify opportunities to improve or accelerate value.
  • Collaborate cross-functionally to remove blockers and influence internal roadmap decisions.
  • Forecast retention, expansion, and account risks accurately.
  • Analyze product usage and customer data to identify growth opportunities and risks.
  • Execute renewal and upsell strategies, including contract structuring.
  • Provide customer and market insights to inform go-to-market and segmentation strategies.
  • Contribute to customer stories, reference programs, pricing feedback, and AI-enabled account planning.

Requirements

  • 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales with quota-carrying or expansion responsibilities.
  • Background in payments, fintech, or infrastructure SaaS.
  • Experience with consumption-based or API-first SaaS models.
  • Proven success managing $3M+ ARR with strong retention and growth outcomes.
  • Excellent communication, value-based selling, and stakeholder management skills.
  • Operational experience with Salesforce, Clari, and account-planning tools.
  • Ability to manage multiple priorities independently and influence cross-functional outcomes.
  • Willingness to travel regularly within the United States and work US business hours.
  • Experience with hybrid customer models, startup-to-growth SaaS environments, or operational scaling preferred.
  • Experience navigating evolving products and pricing models, including during $20M–$100M ARR growth periods, preferred.
  • Must be legally authorized to work in the job-location country without future sponsorship; finalist candidates must pass background and reference checks.

Benefits

  • Competitive salary with equity.
  • Medical and dental coverage, including 100% employer-paid options.
  • Company-paid life and disability insurance, plus optional vision, supplemental insurance, and FSAs.
  • Open paid time off and 12 weeks of paid parental leave.
  • 401(k) matching of 5% up to $5,000 annually.
  • $1,000 annual professional development stipend and company-paid professional coaching.
  • Monthly home-working/digital lifestyle stipend, new MacBook, and accessory reimbursement.
  • Remote employees receive visits to Spreedly’s Durham, North Carolina headquarters.

Interested in this position?

Apply directly on the company website

Apply Now

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