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Senior Account Manager

1 month ago
Mexico
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM E-commerce
Apply Now
DEUNA

DEUNA

DEUNA is a payment orchestrator that optimizes transaction acceptance, boosts conversion rates, and minimizes fraud with over 80 methods in one integration.

Diversified Financial Services
51-250
Founded 2020
View All Jobs 11

Description

  • Manage a portfolio of strategic customers and build long-term stakeholder relationships.
  • Act as a trusted advisor by understanding customer goals, challenges, priorities, and business models.
  • Maintain regular communication, monitor account health, and proactively address risks.
  • Drive product adoption, upselling, cross-selling, renewals, and retention.
  • Develop expertise in DEUNA’s products, payment ecosystem, customer payment flows, and operational needs.
  • Gather customer feedback and translate insights into recommendations for Product and Operations teams.
  • Support product implementations, enhancements, and customer adoption initiatives.
  • Collaborate with Sales, Product, Engineering, Operations, Finance, and Support to resolve customer needs.
  • Maintain accurate CRM records and prepare customer updates, reports, and business reviews.

Requirements

  • 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or similar customer-facing roles.
  • Experience managing B2B customers, preferably enterprise or high-growth accounts.
  • Demonstrated ability to build trusted customer and internal stakeholder relationships.
  • Experience driving retention, adoption, and account growth.
  • Strong commercial mindset and customer orientation.
  • Ability to translate business needs into effective solutions.
  • Strong communication, negotiation, and presentation skills.
  • Ability to work independently and manage multiple priorities.
  • Advanced English proficiency.
  • Experience in fintech, payments, e-commerce, SaaS, or technology companies preferred.
  • Knowledge of payment ecosystems, merchant operations, transaction flows, and digital commerce preferred.
  • Experience with APIs, integrations, technical products, or complex customer environments preferred.

Benefits

  • Remote work from anywhere.
  • Vacation and additional PTO.
  • Financial support for health insurance, internet, and mobile phone service.
  • Stock options.
  • Learning and development platform.
  • Career growth opportunities.
  • Multicultural, diverse, and multidisciplinary team.

Interested in this position?

Apply directly on the company website

Apply Now

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