Partner Delivery Lead - Music

1 hour, 13 minutes ago
Full-time
Lead
Project and Program Management
Spotify

Spotify

Spotify is a leading global audio streaming service empowering artists and inspiring fans worldwide with over 70 million tracks. It has 365 million users, including 165 million subscribers, across 178 markets.

Media
Founded 2006

Description

  • Oversee the setup, execution quality, and operational health of global campaigns.
  • Design quality assurance frameworks and escalation pathways to reduce operational risk.
  • Build scalable support infrastructure using offshore models, third-party tools, and AI-enabled workflows.
  • Manage partner escalation and communication processes with Customer Success and external partners.
  • Develop process documentation, troubleshooting guides, and partner-facing guidelines.
  • Identify and implement AI tooling to improve SLA management and partner communication turnaround times.
  • Build automation in CRM and workflow systems such as HubSpot, Zendesk, and Jira.
  • Serve as a cross-functional connector across Business Development, Marketing, Product, Customer Success, Finance, and external partners.

Requirements

  • Proven track record of building and scaling operational systems.
  • Experience with campaign operations and the live event ecosystem.
  • Experience working cross-functionally with R&D, Business Development, and Marketing teams.
  • Strong attention to detail and the ability to identify scaling risks early.
  • Comfort with SLAs, KPI tracking, and reporting.
  • Hands-on experience with workflow tools such as HubSpot, Zendesk, Jira, or Coupa.
  • Strong interest in AI and automation as drivers of operational efficiency.
  • Familiarity with marketing channels and affiliate programs is a plus.
  • Ability to work remotely within the EMEA region, excluding France for now due to on-call restrictions.
  • Availability to collaborate within the Central Eastern time zone.

Benefits

  • Remote work flexibility within the EMEA region.
  • Opportunity to work on a major new offering during a high-growth scaling phase.
  • Chance to shape the systems, processes, and outcomes of a team mid-build.
  • Inclusive and accessible hiring process with reasonable accommodation support.
  • Equal opportunity workplace committed to diversity and representation.

Interested in this position?

Apply directly on the company website

Apply Now

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