Engagement Director, North America

1 hour, 15 minutes ago
Full-time
Senior
Project and Program Management
Valiantys

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner specializing in dedicated consulting services. They accelerate business transformation, build high-velocity teams, and offer expertise in Agile tools and cloud migration for improved agility and...

Professional Services
51-250
Founded 2006

Description

  • Own executive stakeholder relationships and serve as a trusted advisor to senior client leaders.
  • Build and maintain account strategies tied to measurable business outcomes.
  • Lead discovery and advisory workshops on problem framing, value stream mapping, OKRs, DevEx, SDLC, ITSM modernization, and operating model design.
  • Translate client needs into clear narratives covering current state, target outcomes, roadmap, solution approach, risks, adoption needs, and value hypotheses.
  • Partner with Account Executives on opportunity shaping, account planning, growth strategy, renewals, expansions, and executive positioning.
  • Orchestrate delivery squads and subject matter experts across solution architecture, enterprise architecture, change/adoption, and reporting or data support.
  • Govern delivery outcomes through steering committees, executive check-ins, strategic risk management, escalation leadership, and outcome tracking.
  • Stay engaged across the engagement lifecycle, including pre-sales, kickoff, discovery, solution design, delivery checkpoints, escalations, close-out, renewal, and expansion discussions.
  • Track engagement outcomes, benefits, and success metrics with clients and internal teams.
  • Maintain visibility into margin, cost, and consumption risks and help address issues early with delivery and commercial teams.
  • Identify and shape change-order or expansion opportunities in partnership with delivery and commercial stakeholders.
  • Capture lessons learned and create reusable assets such as case studies, reference architectures, value proof points, playbooks, and offers.

Requirements

  • 5+ years of experience leading strategic client engagements in IT services, consulting, enterprise software, digital transformation, or a related field.
  • Strong executive presence and the ability to build trust with senior business and technology stakeholders.
  • A consultative approach to problem framing, discovery, roadmap creation, and value realization.
  • Ability to connect business outcomes with technical delivery, operating model change, adoption, and measurable impact.
  • Experience partnering with sales, delivery, project management, solution architecture, and technical teams.
  • Strong facilitation skills for discovery sessions, executive workshops, steering committees, and outcome reviews.
  • Comfort operating across the full engagement lifecycle from pre-sales through delivery governance, escalation, close-out, and expansion.
  • Strong judgment around delivery risk, client expectations, scope boundaries, and executive communication.
  • Ability to turn client work into repeatable assets, offers, playbooks, and reference stories.
  • Preferred experience in Atlassian, ITSM, DevEx, SDLC modernization, enterprise service management, cloud, data/reporting, or digital workplace transformation.

Benefits

  • Competitive compensation with an annual performance-based bonus.
  • Comprehensive health insurance.
  • 401(k) with company match.
  • Generous paid time off: 4 weeks per year plus public holidays.
  • Flexible remote work policy.
  • Training time and budget to support professional development and career growth.
  • Multicultural and international team environment.
  • Remote work eligibility in Canada or the United States without future visa sponsorship requirement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Program Manager

Game Plan Tech Internet Software & Services

Game Plan Tech is hiring a Program Manager in the Washington, DC metro area to lead complex IT projects for public sector clients, with a focus on cloud, AI, and software delivery.

Agile AWS Azure GCP Scrum
45 minutes ago

Machine Learning Manager, Borrowing

Monzo 1K-5K Banks

Monzo is hiring a Borrowing Machine Learning Scientist to lead a small team in improving credit decisioning and model outcomes across its borrowing products.

AWS dbt GCP Go Machine Learning Microservices Python SQL Statistics
57 minutes ago

Senior Program Manager, Public Sector Compliance

MongoDB 1K-5K Internet Software & Services

MongoDB is seeking a Senior Manager, Compliance (US Public Sector) to lead Atlas for Government’s federal authorization and continuous monitoring efforts across highly regulated US government markets.

AWS Azure Confluence GCP JIRA MongoDB
1 hour, 48 minutes ago

Staff Technical Program Manager

MongoDB 1K-5K Internet Software & Services

MongoDB is seeking a Staff Technical Program Manager to lead complex cross-functional technical programs that align product vision, engineering execution, and business objectives.

Agile AWS Azure GCP MongoDB
1 hour, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers