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Engagement Director, North America

1 month, 2 weeks ago
United States, Canada
Full-time
Senior
Program Manager
Project and Program Management
Agile
Apply Now
Valiantys

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner specializing in dedicated consulting services. They accelerate business transformation, build high-velocity teams, and offer expertise in Agile tools and cloud migration for improved agility and...

Professional Services
51-250
Founded 2006
View All Jobs 10

Description

  • Own executive stakeholder relationships and serve as a trusted advisor to senior client leaders.
  • Build and maintain account strategies tied to measurable business outcomes.
  • Lead discovery and advisory workshops on problem framing, value stream mapping, OKRs, DevEx, SDLC, ITSM modernization, and operating model design.
  • Translate client needs into clear narratives covering current state, target outcomes, roadmap, solution approach, risks, adoption needs, and value hypotheses.
  • Partner with Account Executives on opportunity shaping, account planning, growth strategy, renewals, expansions, and executive positioning.
  • Orchestrate delivery squads and subject matter experts across solution architecture, enterprise architecture, change/adoption, and reporting or data support.
  • Govern delivery outcomes through steering committees, executive check-ins, strategic risk management, escalation leadership, and outcome tracking.
  • Stay engaged across the engagement lifecycle, including pre-sales, kickoff, discovery, solution design, delivery checkpoints, escalations, close-out, renewal, and expansion discussions.
  • Track engagement outcomes, benefits, and success metrics with clients and internal teams.
  • Maintain visibility into margin, cost, and consumption risks and help address issues early with delivery and commercial teams.
  • Identify and shape change-order or expansion opportunities in partnership with delivery and commercial stakeholders.
  • Capture lessons learned and create reusable assets such as case studies, reference architectures, value proof points, playbooks, and offers.

Requirements

  • 5+ years of experience leading strategic client engagements in IT services, consulting, enterprise software, digital transformation, or a related field.
  • Strong executive presence and the ability to build trust with senior business and technology stakeholders.
  • A consultative approach to problem framing, discovery, roadmap creation, and value realization.
  • Ability to connect business outcomes with technical delivery, operating model change, adoption, and measurable impact.
  • Experience partnering with sales, delivery, project management, solution architecture, and technical teams.
  • Strong facilitation skills for discovery sessions, executive workshops, steering committees, and outcome reviews.
  • Comfort operating across the full engagement lifecycle from pre-sales through delivery governance, escalation, close-out, and expansion.
  • Strong judgment around delivery risk, client expectations, scope boundaries, and executive communication.
  • Ability to turn client work into repeatable assets, offers, playbooks, and reference stories.
  • Preferred experience in Atlassian, ITSM, DevEx, SDLC modernization, enterprise service management, cloud, data/reporting, or digital workplace transformation.

Benefits

  • Competitive compensation with an annual performance-based bonus.
  • Comprehensive health insurance.
  • 401(k) with company match.
  • Generous paid time off: 4 weeks per year plus public holidays.
  • Flexible remote work policy.
  • Training time and budget to support professional development and career growth.
  • Multicultural and international team environment.
  • Remote work eligibility in Canada or the United States without future visa sponsorship requirement.

Interested in this position?

Apply directly on the company website

Apply Now

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