Billing Specialist (m/f/d)

11 hours, 9 minutes ago
Full-time
Senior
Customer and Technical Support
Sport Alliance

Sport Alliance

Sport Alliance is a leading provider of gym and membership management software solutions, specializing in digital transformation to make sport and fitness more accessible through innovative products and services.

Media
201-500
Founded 2011
$70M raised

Description

  • Serve as the first point of contact for customer questions about invoices, credit notes, subscriptions, and account balances.
  • Manage the full B2B SaaS subscription lifecycle in NetSuite, including new contracts, renewals, upgrades, downgrades, amendments, cancellations, and ownership changes.
  • Keep NetSuite subscription records accurate and current in partnership with Customer Support and Revenue Operations.
  • Own timely, accurate billing activities, including invoice runs, credit memos, and billing and revenue schedule corrections.
  • Investigate and resolve billing discrepancies with Billing, Collections, and Sales teams.
  • Document all customer interactions and resolutions in CRM and ticketing tools.
  • Improve subscription management, billing, and support processes.

Requirements

  • Extensive hands-on NetSuite experience, including recurring billing, subscriptions, invoicing, credit memos, and customer records.
  • B2B SaaS experience and strong knowledge of subscription management, including contract terms, renewals, amendments, and proration.
  • Understanding of the connection between CRM subscription data and billing.
  • Very good written and spoken English; German is a plus.
  • Comfort using AI tools and cloud-based workflows.
  • Strong analytical, structured, detail-oriented approach and ability to troubleshoot independently.
  • Collaborative working style and willingness to handle complex cases.
  • Experience with Zone Billing or a comparable NetSuite billing extension (preferred).
  • Experience with Salesforce subscription or CPQ data (preferred).

Benefits

  • PLN 19,000–22,000 gross per month under an employment contract, based on experience, skills, and fit.
  • Private medical care and sports card.
  • Access to Udemy Business learning courses.
  • Fully remote, hybrid, or on-site work options in Warsaw.
  • Flexible working hours.
  • International and inclusive team environment.
  • Company events and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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