Contract Renewal Specialist

1 month ago
Full-time
Junior
Customer and Technical Support
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised

Description

  • Work closely with Sales, Customer Success, and Accounting to close renewals and related expansions.
  • Review customer renewal information, usage data, and subscription history to determine renewal options.
  • Proactively identify upcoming renewals and engage customers well before expiration dates.
  • Educate customers on subscription options aligned with their current and future goals.
  • Coordinate renewal quotes and ordering documents through execution and processing.
  • Handle non-routine renewal situations with sound judgment while protecting customer success and subscription integrity.
  • Help ensure customers are successful and delighted with Sonatype products and services.

Requirements

  • Experience in a high-volume environment managing multiple priorities and competing demands.
  • Ability to discuss contract compliance, expansions, and product pricing with customers.
  • Extreme attention to detail to ensure contract paperwork is completed accurately and on time.
  • Experience with Salesforce.com or other CRM systems.
  • Ability to work odd hours or additional hours supporting global customers during critical periods.
  • Interest in learning about modern software development and associated technologies.
  • Advanced professional English proficiency is required; legal or professional working English, not conversational level.
  • Early-career candidates, contracts/accounting specialists seeking a change, or candidates pursuing a customer-facing path may be a fit.

Benefits

  • Parental leave policy.
  • Paid volunteer time off (VTO).
  • Diversity and inclusion working groups.
  • Flexible working practices.
  • Equal-opportunity employer with accommodation support for disabilities or special needs.

Interested in this position?

Apply directly on the company website

Apply Now

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