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Partner Relationship Manager

2 weeks, 1 day ago
United States
Full-time
Senior
Account Manager
Project and Program Management
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 43

Description

  • Own partner satisfaction and manage ongoing partner relationships.
  • Build trusted relationships with partners’ operational leadership.
  • Maintain a deep understanding of customers’ business and technical challenges.
  • Drive resolution of escalated client issues through cross-functional project management.
  • Identify product gaps and assess business impact to manage partner expectations.
  • Prioritize and mitigate risks that could lead to client attrition.
  • Coordinate customization requests, product development needs, and new product education with partners.
  • Troubleshoot partner issues and coordinate their resolution.
  • Provide adoption guidance, best practices, and technical recommendations using SmithRx resources.
  • Meet with partners regularly to advance the relationship and uncover new opportunities.
  • Work with internal and external cross-functional teams to deliver projects to completion.
  • Support governance, standardization, and change initiatives from concept through execution.

Requirements

  • 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance.
  • 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management.
  • 3+ years of experience with technical data file exchange (EDI or ETL).
  • Bachelor’s degree and advanced degree in a related field strongly preferred.
  • Executive-level communication and interpersonal skills.
  • Experience documenting expectations and deliverables, keeping stakeholders informed, and ensuring client satisfaction.
  • Ability to work independently and as part of a cross-functional team.
  • Self-driven, results-oriented work ethic with the ability to take initiative with little to no direction.
  • Ability to manage multiple objectives at one time.
  • Conflict resolution skills and an empathic, consultative communication style.

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life Insurance, and AD&D Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary Paid Time Off and 12 paid holidays.
  • Wellness Benefits and an Employee Assistance Program (EAP).
  • Commuter Benefits.
  • Paid parental leave.
  • Well-stocked kitchen in office locations.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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