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Implementation Support Specialist

4 days, 19 hours ago
United States
Full-time
Junior
Customer Success
Project and Program Management
CRM Salesforce
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 25

Description

  • Serve as the main point of contact for TPAs during new group implementations.
  • Gather and document client implementation requirements such as contacts, due dates, account structures, group numbers, invoicing, ID cards, and eligibility files.
  • Maintain project documentation in standard templates and tools.
  • Support Implementation Managers and Analysts with tasks throughout the implementation lifecycle.
  • Track progress through detailed project plans and open items logs.
  • Coordinate day-to-day tasks for a pod of Implementation Managers and/or Specialists.
  • Perform administrative data entry for new group implementations in applicable systems.
  • Build client profiles in the CRM tool.
  • Act as a liaison between the contracting team, invoicing team, and Implementation Team.
  • Provide go-live support and participate in post-go-live discussions to identify improvements.
  • Participate in internal and external client meetings.

Requirements

  • Bachelor's degree or equivalent work experience preferred.
  • Healthcare and/or pharmacy experience strongly preferred.
  • Experience coordinating complex tasks across multiple projects and clients.
  • Experience in a customer service role.
  • Corporate experience preferred.
  • Proficiency in Microsoft Office required.
  • Proficiency in Google Workspace/apps preferred.
  • Proficiency using Salesforce.
  • Strong communication skills for in-person meetings, conference calls, and written correspondence.
  • Ability to manage multiple projects and tasks with tight deadlines.
  • Flexible, adaptable, and able to work in a fast-paced technology company.
  • Ability to work with grace, efficiency, and ownership.
  • Strong team orientation and desire to succeed.
  • Self-starter with the ability to take initiative.

Benefits

  • Medical, pharmacy, dental, vision, life, and AD&D insurance.
  • 3 weeks paid time off.
  • Paid company holidays.
  • Paid parental leave.
  • Flexible spending benefits.
  • 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Wellness benefits and mental health support.
  • Commuter benefits.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Professional development and training opportunities.
  • Potential eligibility for bonuses, commissions, or equity.
  • Base salary of $23-$27 per hour in Plano, TX and Lehi, UT.

Interested in this position?

Apply directly on the company website

Apply Now

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