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Technical Manager (Implementations & Delivery) - Remote US

3 weeks ago
United States
Full-time
Lead
Engineering Manager
Software Development
Agile Docker JIRA Kubernetes MongoDB Oracle PostgreSQL REST API SQL SQL Server
Apply Now
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised
View All Jobs 8

Description

  • Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.
  • Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness.
  • Oversee technical implementation delivery across multiple concurrent customer projects while maintaining quality, scalability, maintainability, and customer alignment.
  • Provide technical guidance on HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, and troubleshooting.
  • Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, executive summaries, and implementation troubleshooting.
  • Collaborate with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success to deliver scalable and supportable solutions.
  • Develop and maintain reusable implementation assets such as buildbooks, playbooks, troubleshooting guides, reference architectures, and pattern libraries.
  • Identify recurring implementation issues, operational gaps, customer pain points, and technical risks, and turn them into process improvements, feature requests, and bug reports.
  • Drive implementation quality through technical reviews, standards, testing practices, peer mentorship, and reduction of defects and rework.
  • Mentor and support team members through technical coaching, prioritization guidance, workload management, and professional development.

Requirements

  • 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior-level technical delivery experience.
  • 3+ years of experience managing and/or leading technical resources.
  • Expertise in Kubernetes, Docker, cloud-native environments, distributed systems, monitoring, event-driven architectures, healthcare platform deployments, and cloud implementation practices.
  • Demonstrated experience troubleshooting customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments.
  • Experience working with relational and/or distributed database technologies such as PostgreSQL, SQL Server, Oracle, MongoDB, or similar enterprise data platforms.
  • Strong understanding of software development and implementation lifecycle management, including solution design, estimation, APIs, HL7 FHIR, HL7 v2, code reviews, source control management, build processes, testing, deployment coordination, and versioning.
  • Strong healthcare domain experience including payer, provider, interoperability, terminology, CMS, or regulatory healthcare implementation programs.
  • Excellent written, verbal, interpersonal, organizational, and stakeholder management skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders, including customer-facing technical discussions and escalations.
  • Post-secondary education in informatics, computer science, engineering, or a related technical field and/or equivalent practical experience preferred.

Benefits

  • Remote work environment.
  • Flexible time away from work policy including PTO, personal days, and sick days.
  • Competitive salary of $145,000 - $160,000 per year.
  • Health and medical benefits.
  • RRSP/TFSA/401K employee contribution.
  • Life and disability coverage.
  • Employee Assistance Program.
  • FHIR Study Program and Skillsoft Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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