Technical Manager (Implementations & Delivery) - Remote US

2 hours, 25 minutes ago
Full-time
Lead
Software Development
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised

Description

  • Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.
  • Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness.
  • Oversee technical implementation delivery across multiple concurrent customer projects while maintaining quality, scalability, maintainability, and customer alignment.
  • Provide technical guidance on HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, and troubleshooting.
  • Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, executive summaries, and implementation troubleshooting.
  • Collaborate with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success to deliver scalable and supportable solutions.
  • Develop and maintain reusable implementation assets such as buildbooks, playbooks, troubleshooting guides, reference architectures, and pattern libraries.
  • Identify recurring implementation issues, operational gaps, customer pain points, and technical risks, and turn them into process improvements, feature requests, and bug reports.
  • Drive implementation quality through technical reviews, standards, testing practices, peer mentorship, and reduction of defects and rework.
  • Mentor and support team members through technical coaching, prioritization guidance, workload management, and professional development.

Requirements

  • 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior-level technical delivery experience.
  • 3+ years of experience managing and/or leading technical resources.
  • Expertise in Kubernetes, Docker, cloud-native environments, distributed systems, monitoring, event-driven architectures, healthcare platform deployments, and cloud implementation practices.
  • Demonstrated experience troubleshooting customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments.
  • Experience working with relational and/or distributed database technologies such as PostgreSQL, SQL Server, Oracle, MongoDB, or similar enterprise data platforms.
  • Strong understanding of software development and implementation lifecycle management, including solution design, estimation, APIs, HL7 FHIR, HL7 v2, code reviews, source control management, build processes, testing, deployment coordination, and versioning.
  • Strong healthcare domain experience including payer, provider, interoperability, terminology, CMS, or regulatory healthcare implementation programs.
  • Excellent written, verbal, interpersonal, organizational, and stakeholder management skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders, including customer-facing technical discussions and escalations.
  • Post-secondary education in informatics, computer science, engineering, or a related technical field and/or equivalent practical experience preferred.

Benefits

  • Remote work environment.
  • Flexible time away from work policy including PTO, personal days, and sick days.
  • Competitive salary of $145,000 - $160,000 per year.
  • Health and medical benefits.
  • RRSP/TFSA/401K employee contribution.
  • Life and disability coverage.
  • Employee Assistance Program.
  • FHIR Study Program and Skillsoft Learning.

Interested in this position?

Apply directly on the company website

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