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Senior Application Support Engineer (Remote Ontario)

3 weeks ago
Canada
Full-time
Lead
Backend Engineer
Software Development
Azure Azure Pipelines Git Helm Hibernate Java REST API Spring
Apply Now
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised
View All Jobs 8

Description

  • Provide advanced technical support for complex customer incidents, major incident response, and root cause analysis.
  • Troubleshoot support tickets and develop bug fixes, enhancements, configuration changes, and implementation tools.
  • Design and deliver scalable, maintainable, high-performing, and interoperable technical solutions.
  • Collaborate with Product, Engineering, Support, QA, clients, and other stakeholders to develop, test, implement, and support changes.
  • Evaluate technologies and recommend improvements to tools, frameworks, coding standards, and development practices.
  • Mentor developers and Tier 1/Tier 2 support teams through code reviews, troubleshooting guidance, and technical coaching.
  • Break down technical work and act as the primary escalation point for complex project and production issues.
  • Maintain development frameworks, technical documentation, operational procedures, and implementation standards.
  • Ensure solutions meet security, privacy, quality, performance, and architectural requirements.
  • Participate in an on-call rotation, providing after-hours support for critical production incidents.

Requirements

  • Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, or equivalent experience.
  • 8+ years of software development experience with Java.
  • Experience developing software applications and applying unit and functional testing practices.
  • Experience with end-to-end feature development and complex systems.
  • Experience with cloud infrastructure, Helm charts, Azure Pipelines, Java source code, and configuration files.
  • Experience with HL7, including V2 and FHIR, is highly preferred.
  • Experience with Hibernate, Spring, REST web services, and Git is an asset.
  • Experience in a software support or troubleshooting role is an asset.
  • Strong analytical, problem-solving, communication, and technical leadership skills.
  • Preference for candidates based in Ontario.

Benefits

  • Remote work environment.
  • Flexible time-away policy including PTO, personal days, and sick days.
  • Competitive salary with health and medical benefits.
  • RRSP, TFSA, or 401(k) employee contribution options.
  • Life and disability insurance.
  • Employee Assistance Program.
  • FHIR study program and Skillsoft learning opportunities.
  • Super HAPI Fun Club and an inclusive, diversity-focused workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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