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Fractional COO Team Lead

58 minutes ago
United States
Full-time
Lead
Operations Manager
Project and Program Management
SEO
Apply Now
SMB Team

SMB Team

SMB Team, the Legal Industry's #1 Law Firm Transformation Company, specializes in helping law firms grow 200% faster through digital marketing, coaching, education, and events. They provide industry-specific business growth plans tailored to small busi...

Professional Services
51-250
View All Jobs 6

Description

  • Hold team members accountable to established systems and processes.
  • Serve as the first layer of management for the team and support client matters, including upgrades and escalations.
  • Help team members work through client work when they are stuck.
  • Collaborate with team leads in other departments to improve client alignment.
  • Work with the Director of Fractionals to improve systems and processes using insights gathered from one-on-ones.
  • Oversee team members while maintaining a player-coach role that includes direct client work.

Requirements

  • Must be a current FCOO Level 2 or 3.
  • Must have been with SMB Team for at least 6 months.
  • Must have proven success handling client matters, including upgrades and escalations.
  • Must be in good standing with no current PFE and no PFE within the past 6 months.
  • Must have personally completed at least 3 upgrades.
  • Must have saved at least 3 clients in client escalations.
  • This role is for an internal hire only.

Benefits

  • $141,000 base salary plus variable compensation and a quarterly bonus of up to $3,000 per quarter.
  • SMB Team pays 75% of medical, dental, and vision insurance for employees and their families.
  • Flexible vacation time to support rest and recharge.
  • Learning and education budget for courses, events, and books.
  • 401(k) with a 3% employer match.
  • Work from home or work from the office, depending on preference.

Interested in this position?

Apply directly on the company website

Apply Now

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