Enterprise Senior Solutions Engineer

1 hour, 28 minutes ago
Full-time
Senior
Customer and Technical Support
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Identify, build, and demonstrate solutions for complex business challenges for high-visibility customers.
  • Lead technical sales engagements and provide technical guidance throughout the sales process.
  • Conduct discovery sessions to uncover customer business processes and challenges.
  • Collaborate with Sales to summarize customer needs, design solutions, and communicate product value.
  • Partner with Product, Customer Success, and Professional Services to improve the customer experience and drive revenue growth.
  • Maintain deep knowledge of Smartsheet products, services, competitors, industry trends, and best practices.
  • Support cross-functional strategic initiatives within the Solutions Engineering organization.
  • Onboard, mentor, and coach team members.
  • Represent the voice of the customer and provide input into product roadmaps.
  • Travel periodically to customer sites and industry events as a technical subject matter expert.

Requirements

  • 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or similar role in SaaS or enterprise B2B software.
  • Experience with relevant technologies such as CWM, DAM, MAM, ECM, WCM, CMS, or PIM.
  • Strong technical skills and comfort working in ambiguous, high-pressure situations.
  • Critical thinking skills with the ability to analyze, evaluate, and synthesize complex problems.
  • Consultative problem-solving approach and experience positioning solutions.
  • Excellent communication and presentation skills for both technical and non-technical audiences.
  • Ability to adapt communication style to different personas.
  • Demonstrated ownership in cross-functional work supporting the customer journey.
  • Relentless curiosity and a commitment to excellence.

Benefits

  • Employer-subsidized medical, vision, and dental coverage for full-time employees.
  • 401(k) match of 50% of contributions up to the first 6% of eligible pay.
  • Monthly stipend to support work and productivity.
  • Flexible Time Away Program plus Sick Time Off.
  • Company-provided life insurance, short-term disability, and long-term disability coverage.
  • 12 paid holidays per year.
  • Up to 24 weeks of parental leave.
  • Professional growth and development opportunities, including access to Udemy courses.
  • Company-funded perks including counseling membership, local retail discounts, and a personal Smartsheet account.
  • Teleworking options from any registered U.S. location, role dependent.
  • Market-competitive incentive opportunity.
  • US base salary range of $132,500 to $162,500 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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