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Enterprise Senior Solutions Engineer

1 hour, 28 minutes ago
United States
Full-time
Senior
Solutions Engineer
Customer and Technical Support
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 105

Description

  • Identify, build, and demonstrate solutions for complex business challenges for high-visibility customers.
  • Lead technical sales engagements and provide technical guidance throughout the sales process.
  • Conduct discovery sessions to uncover customer business processes and challenges.
  • Collaborate with Sales to summarize customer needs, design solutions, and communicate product value.
  • Partner with Product, Customer Success, and Professional Services to improve the customer experience and drive revenue growth.
  • Maintain deep knowledge of Smartsheet products, services, competitors, industry trends, and best practices.
  • Support cross-functional strategic initiatives within the Solutions Engineering organization.
  • Onboard, mentor, and coach team members.
  • Represent the voice of the customer and provide input into product roadmaps.
  • Travel periodically to customer sites and industry events as a technical subject matter expert.

Requirements

  • 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or similar role in SaaS or enterprise B2B software.
  • Experience with relevant technologies such as CWM, DAM, MAM, ECM, WCM, CMS, or PIM.
  • Strong technical skills and comfort working in ambiguous, high-pressure situations.
  • Critical thinking skills with the ability to analyze, evaluate, and synthesize complex problems.
  • Consultative problem-solving approach and experience positioning solutions.
  • Excellent communication and presentation skills for both technical and non-technical audiences.
  • Ability to adapt communication style to different personas.
  • Demonstrated ownership in cross-functional work supporting the customer journey.
  • Relentless curiosity and a commitment to excellence.

Benefits

  • Employer-subsidized medical, vision, and dental coverage for full-time employees.
  • 401(k) match of 50% of contributions up to the first 6% of eligible pay.
  • Monthly stipend to support work and productivity.
  • Flexible Time Away Program plus Sick Time Off.
  • Company-provided life insurance, short-term disability, and long-term disability coverage.
  • 12 paid holidays per year.
  • Up to 24 weeks of parental leave.
  • Professional growth and development opportunities, including access to Udemy courses.
  • Company-funded perks including counseling membership, local retail discounts, and a personal Smartsheet account.
  • Teleworking options from any registered U.S. location, role dependent.
  • Market-competitive incentive opportunity.
  • US base salary range of $132,500 to $162,500 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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